Officer Client Service – Personal & Private Banking at Stanbic IBTC Bank | Arusha, Tanzania (Full-Time)
Job Title. Officer client service Business Segment: Personal & Private Banking Company: Stanbic IBTC Bank Location: Arusha, Tanzania Job Type: Full-time About the job Job Description To assist clients with their service requests, complaints and queries in order to deliver a positive client experience. Key Responsibilities Attend to telephonic queries regarding cheque books. Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian. Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers. Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required. Attend to the posting of all value transactions within own level of a...