STANDARD BANK TANZANIA CAREER OPPORTUNITY Officer, Investor Services



Overview
Job ID: 31752


Job Sector: Banking
Closing Date: May 4 2018
Country: Tanzania
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam


Job Details
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

  • Assist Head, Investor Services in achieving the department’s goals by ensuring that a cost effective, high quality service is provided to our customers, by effectively controlling tasks within the investor services section.
  • Responsible for actual accurate settlements of cash, securities (Equities, Fixed Income & Money Market instruments) and Trustee Services transactions while ensuring that all settlements are settled in convention with the market rules, directives and procedures.
  • Deal with clients telephonically, via SWIFT and e-mail and ensure all transactions are settled according to client’s SLA and relevant systems updated accurately

Key Responsibilities/Accountabilities
Ensure that all settlements procedures are complied with in accordance with procedure manual.

  • Bring all problems and possible solutions to Head, Investors Services attention.
  • Action all instructions in Settlement Module, Receive deliver windows, cancellation windows and rejection window in the Custody securities system and cash transactions in the core banking system
  • Follow up on all excluded trades until resolved or escalate when not resolved within required time lines
  • Follow up on all failed trades until cancelled
  • Advice Head, Investors Services of all system related problems as soon as identified.
  • Ensure that all filing is done in a methodical manner on a daily basis, and follow the correct retrieval procedures.
  • Prioritize and Plan effectively, have sense of urgency in order to meet set deadlines.
  • Ensure that all communication with relationship management is brought to the attention of the Head, Investors Services
  • Ensure that you are aware of your responsibilities i.t.o.  KRA’s and Job descriptions.
  • Ensure that all outstanding issues are followed up conclusively
  • Adhere to procedures. Identify and suggest amendments where applicable. (Discuss with Head, Investors Services prior to implementation)
  • Ensure all manual controls are followed to ensure no fall outs in processing and excess (overdrafts) management
  • Attend and proactively participate in all meetings / workshops / team builds, and provide input.
  • Ensure relationship and services issues raised by clients are brought to the attention of the Head, Investor Services
  • Ensure all errors are reported and recorded on error log
  • Contribute to the achievement of the goals contained in the individual performance contract and team goals
  • Understands and manages risk associated with the area of responsibility and its impact on the bank
  • Continuously improve service offerings through innovation, and a future orientation towards automation.
  • Demonstrate determination to achieve the ‘right’ business results, first time.
  • Ensure service is provided in accordance to agreed standard Service Level Agreement.
  • Ensure queries are responded to within 24 hour turn-around times and adequate resolution and follow-through.
    • Ensure formalized back-up procedures are adhered to, and that sign-off is affected by the respective parties. Follow up and follow through with all outstanding matters and ensure that adequate written communication has been done
    • Be responsible for, and initiate own development and career planning.
    • Ensure the provision of a high quality and cost effective service to both internal and external clients by accurately analyzing the clients’ needs and market demands in order to define business requirements
    • Action all aspects relating to settlements of all securities within the required timelines of the market rules & directives and clients SLA to prevent any penalties or reputational damage levied against the bank.
    • Act as a back-up for Head, Investor Services when needed. 
    Display teamwork and live by the Banks Values.
    • Ensure support is provided to Officer that controls all aspects relating to Reporting and Reconciliation.
    • Responsible for the implementation and adoption of all Compliance, Anti-Money Laundering and Sanctions related requirements contained in policies, procedures and processes. This includes the consideration and approval of PEP on-boarding and continued business engagement in instances where no adverse information is available.

    Preferred Qualification and Experience
    • Degree holder from a recognized University
    • Custody Certification
    • Business related Degree.
    • Knowledge in the Financial Markets
    • Knowledge of Banking products and services (including Operational products, Treasury, Custodial, Investment banking etc)
    • Have a good understanding of all settlement related functions
    • Sufficient technical, business and process knowledge relative to the securities industry
    • Basic knowledge of Accounting/Finance
    • Custody background will be an added advantage
    • Computer Literacy MS Office

    Knowledge/Technical Skills/Expertise
    • Ability to learn new systems/processes and to grasp instructions quickly
    • High level of accuracy and attention to detail
    • Good communication skills (verbal & written)
    • Strong relationship and inter-personal skills
    • Excellent time management skills
    • Excellent problem solving skills
    • Ability to perform optimally and to remain focused while under pressure
    • Ability to work in a team
    • Good planning and organisation skills 
    • Dynamic
    • Positive attitude
    • Self-motivated
    • Proactive in all aspects
    • Willing and able to ensure ongoing self-development
    • Display initiative
    • Ability to adapt readily to change
    • Resilience and drive
    • Self starter, confident and assertive
    • Creative thinking
    • Display respecting each other
    • Providing excellent Customer Service
    • Acting with Integrity
    APPLY ONLINE 
Warning: Any Job Vacancy Requesting Payment is a Scam
STANDARD BANK TANZANIA CAREER OPPORTUNITY Officer, Investor Services STANDARD BANK TANZANIA CAREER OPPORTUNITY Officer, Investor Services Reviewed by jobs mpya on Tuesday, May 01, 2018 Rating: 5

No comments:

Powered by Blogger.