POSITION: Infrastructure Operations Manager This role will lead the Executive Support and Video Support teams in Purchase and White Plains along with the NY Design Center. These teams provide support to users with their computer, mobile, and video devices. The role ensures team compliance of IT standards, processes, and SLA requirements. The role is a client advocate and ensures client satisfaction, manages expectations, and handles any escalations. Manage Executive Support Team consisting of 6 FTEs, Video Team consisting of 1 FTE & 3 contractors, and Design Support Team consisting of 2 FTEs. (Role accountabilities include making decisions, being informed, providing consultation, and executing actions.) Participate in the management of the Corporate Desktop & Exec Support budget; ensure tracking and team compliance. (Role accountabilities include providing consultation and executing actions.) Form and maintain partnerships with client groups, manage expectations,...