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Officer Client Service – Personal & Private Banking at Stanbic IBTC Bank | Arusha, Tanzania (Full-Time)

Job Title. Officer client service
Business Segment: Personal & Private Banking
Company: Stanbic IBTC Bank
Location: Arusha, Tanzania
Job Type: Full-time

 About the job
Job Description

To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.

Key Responsibilities

    Attend to telephonic queries regarding cheque books.
    Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.
    Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.
    Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.
     Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.
    Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

    Minimum of First Degree

Experience Required

    1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.

Additional Information

Behavioural Competencies

    Articulating Information
    Embracing Change
    Establishing Rapport
    Following Procedures
    Managing Tasks
    Meeting Timescales
    Producing Output
    Seizing Opportunities
    Showing Composure
    Team Working
    Upholding Standards
    Valuing Individuals

Technical Competencies

    Active Listening
    Banking Process & Procedures
    Customer Understanding ( Consumer Banking)
    Product and Services Knowledge
    Product Knowledge (Consumer Banking)
    Risk Identification
    Telephone Caller Handling

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