Officer Client Service – Personal & Private Banking at Stanbic IBTC Bank | Arusha, Tanzania (Full-Time)

Job Title. Officer client service

Business Segment: Personal & Private Banking

Company: Stanbic IBTC Bank

Location: Arusha, Tanzania

Job Type: Full-time

 About the job

Job Description

To assist clients with their service requests, complaints and queries in order to deliver a positive client experience.

Key Responsibilities

    Attend to telephonic queries regarding cheque books.

    Receive and handle ATM cards according to laid-down policies and procedures and perform daily balancing of ATM cards in conjunction with the Asset Custodian.

    Issue off-cycle statements at customer’s instance and take charges as appropriate and keep records of all source instructions from customers.

    Identify cross-selling and migration opportunities and sell products/services reactively and participate in tactical sales/marketing activities as required.

     Attend to the posting of all value transactions within own level of authority and advice Team Leader Frontline Support to verify all value transactions posted.

    Process instructions for Cash Transfers (CT) according to laid-down policy, complete Customer Complaints Register and obtain source documents where applicable and log completed Customer Complaints on the appropriate Remedy Application on daily basis.

Qualifications

    Minimum of First Degree

Experience Required

    1–2 years of experience with the bank’s products, compliance procedures, and regulations governing financial services management. Previous experience in branch banking is required.

Additional Information

Behavioural Competencies

    Articulating Information

    Embracing Change

    Establishing Rapport

    Following Procedures

    Managing Tasks

    Meeting Timescales

    Producing Output

    Seizing Opportunities

    Showing Composure

    Team Working

    Upholding Standards

    Valuing Individuals

Technical Competencies

    Active Listening

    Banking Process & Procedures

    Customer Understanding ( Consumer Banking)

    Product and Services Knowledge

    Product Knowledge (Consumer Banking)

    Risk Identification

    Telephone Caller Handling

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