Ajira Mpya Bank Standard Bank, Officer, Domestic Payments

Officer, Domestic Payments


Job ID: 28733

Job Sector: Banking
Closing Date: Dec 5 2017
Country: Tanzania
Region/State/Province/District: Dar es Salaam Region
Location: Dar es Salaam

Job Details
Operations: a range of essential and complex services to ensure processes across the bank work as effectively and efficiently as possible

Job Purpose

• Attend to all aspects of payments processing of internal account transfers, lien loading, FX Deal, VAF and Salary processing.
• Ensure processing efficiency in execution as per set processes and procedures.
• To attend to failed and unpaid outwards electronic transfers
• In performing the above duties the Officer should ensure a high level of quality service to the customer, the branches, the department and the agent banks
• Perform duty of care on all transactions before processing as per agreed checklist and procedure.

Key Responsibilities/Accountabilities

• Timely and accurate processing of all payments and collections from all the channels (SFI, CIMs, Branches).
• Ensure all instructions, Vouchers, salary are checked in terms of Duty of Care obligations prior to processing.
• Ensure that all vouchers and payment instructions are signed and authorised by team leader /Supervisor and have the required supporting documents before proceeding to process.
• Process Client funds transfer instructions; manual capture and bulk electronic payments in all accepted currencies according to laid-down procedures, as well as Mpesa payments.
• Compare the payee’s name as stated on the instruction and beneficiary details are in line with title of account on the system.  If not the deposit is rejected.
• If you decide to dishonour/un-pay the instruction for any technical reason, the reason for un-paying must be written in red on the Voucher or input comments in CIMs.
• Advise the drawee branch by e-mail, giving copy thereof to the Team Leader, manager OPC (Back office), a designated officer for handling un-paids and any other officer as may be required from time to time
• Identify, intercept and remove any forged unauthorised payments.
• Collect all manual fees/charges for all transactions processed in OPC
• Compile and submit regular transaction statistics.
• Ensure that all Funds transfer instructions received are processed within turnaround times
• Refer all exceptional items to the Team Leader Electronic Payments for speedy resolution.

Preferred Qualification and Experience

• Must be a university degree holder Upper Second Class Hons or equivalent in business or related field
• Any qualification in line with risk mitigation is an added advantage.

Knowledge/Technical Skills/Expertise

• Broad understanding of the bank’s processes and procedures.
• Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
• Basic banking knowledge and understanding bank procedures/Products.
• Understanding of local processing activities in OPC.

Duty of care

• Two year working experience with a bias in Operations/ Branches Operations

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