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Airtel Africa Tanzania Jobs 2026

Job Info

Position. HEAD OF SME
  • Job Identification 763
  • Posting Date 17/04/2026, 10:29
  • Apply Before 30/04/2026, 12:59
  • Job Schedule Full time
  • Locations Airtel Tanzania, Tanzania, DAR ES SALAAM, TZ
 About the job
Job Description

Why Airtel Africa?

At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.

We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.

By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.

Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.

Responsibilities

Implementation and administration of SME sales policies and programs within guidelines and established best practices and market standards

    Accurately forecast annual, quarterly and monthly revenue streams
    Design and implement corporate data strategy
    Own the Fixed data revenue stream and grow the segment
    Discuss strategic issues with executive management
    Develop proposals for corporate and SME growth in the country
    Analyze business opportunities and set priorities
    Formulate and present business plan proposals 
    Initiate and monitor performance and take corrective action required
    Liaise with budgeting & reporting to formulate a draft departmental budget and set targets for direct reports
    Define and optimize work processes
    Be up to date on all sales and marketing activities within Airtel and competitors. 

Formulation and implementation of business planning for SME segments in line with Enterprise strategy in order to steer the department towards realization of business objectives

    Establishes and manages effective programs to address the following issues
        New account sales and sales operations growth 
        Retention activities for SMEs 
        Enhancement of professional service revenue 
        Sales of emerging products/services
        Pro active competitive strategies and targeted sales campaign
        Proper use and level of sales support
        Management of department expenses

Maintains expertise in the company’s products and services to effectively manage sales activities

    Guide the SME team in terms of the science and Art of Enterprise Sales
    Evaluates effectiveness of lower-level managers /supervisors and sales reps; recommends necessary changes 
    Manages, develops and motivates staff:
        Oversee activities of personnel (Hires, coaches, appraises, motivates, rewards, disciplines, recommends termination as necessary)
        Manage the launch, product life cycle, pricing, channel and promotional strategies for products in alignment with global objectives 
    Increase Market share
        Increase SME market share by expanding Visibility networks and fill gaps in both existing and new markets 
        Create and build scalable alternative indirect sales channels that support products sales within the SME Markets aligned with Business Markets strategy 

SMB Market intelligence & customers' pre-sales & post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to, documented and kept Customer Satisfaction

    Understand and appreciate market trends, competitors' movement and industry information to serve customers better
    Achieve high customer satisfaction with decision makers
    Provide one-stop ICT experience to customers regarding all Airtel services. lead bids or RFPs to ensure proposals are submitted to win; ensure that all 

Qualifications

Educational Qualifications & Functional / Technical Skills

    A degree in Marketing or Commerce from a recognized/accredited university/college.

Relevant Experience (Type of experience and minimum number of years) 

    5 years Experience in managing personnel
    Experience in telecommunications
    Ability to motivate people to increase sales and productivity
    Energetic personality
    Attention to detail

Other Requirements (Behavioural Etc.)

    Setting high goals or standards of performance for oneself
    Dissatisfaction with average performance
    Active attempts to influence events to achieve goals; self-starting rather than passive acceptance
    Taking action to achieve goals beyond what is necessary, originating ideas and actions
    Influencing and persuading: Communicate information or arguments in a manner that gains agreement or acceptance

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