Job Info
Position. HEAD OF SME
- Job Identification 763
- Posting Date 17/04/2026, 10:29
- Apply Before 30/04/2026, 12:59
- Job Schedule Full time
- Locations Airtel Tanzania, Tanzania, DAR ES SALAAM, TZ
Job Description
Why Airtel Africa?
At Airtel Africa, we act with passion, energy, and a can-do attitude. Innovation with an entrepreneurial spirit drive us. If you like “ordinary”, then we are not for you.
We champion diversity. We anticipate, adapt, and deliver solutions that enrich the lives of communities we serve. we roll up our sleeves to win with our customers.
By choosing Airtel, you choose to be part of a winning team. All this in addition to a brilliant opportunity to build a career in your field of expertise, across our different operating companies in Africa.
Airtel Africa is proud to be an equal opportunity employer and remain fully committed to diversity and inclusion in the workplace.
Responsibilities
Implementation and administration of SME sales policies and programs within guidelines and established best practices and market standards
Accurately forecast annual, quarterly and monthly revenue streams
Design and implement corporate data strategy
Own the Fixed data revenue stream and grow the segment
Discuss strategic issues with executive management
Develop proposals for corporate and SME growth in the country
Analyze business opportunities and set priorities
Formulate and present business plan proposals
Initiate and monitor performance and take corrective action required
Liaise with budgeting & reporting to formulate a draft departmental budget and set targets for direct reports
Define and optimize work processes
Be up to date on all sales and marketing activities within Airtel and competitors.
Formulation and implementation of business planning for SME segments in line with Enterprise strategy in order to steer the department towards realization of business objectives
Establishes and manages effective programs to address the following issues
New account sales and sales operations growth
Retention activities for SMEs
Enhancement of professional service revenue
Sales of emerging products/services
Pro active competitive strategies and targeted sales campaign
Proper use and level of sales support
Management of department expenses
Maintains expertise in the company’s products and services to effectively manage sales activities
Guide the SME team in terms of the science and Art of Enterprise Sales
Evaluates effectiveness of lower-level managers /supervisors and sales reps; recommends necessary changes
Manages, develops and motivates staff:
Oversee activities of personnel (Hires, coaches, appraises, motivates, rewards, disciplines, recommends termination as necessary)
Manage the launch, product life cycle, pricing, channel and promotional strategies for products in alignment with global objectives
Increase Market share
Increase SME market share by expanding Visibility networks and fill gaps in both existing and new markets
Create and build scalable alternative indirect sales channels that support products sales within the SME Markets aligned with Business Markets strategy
SMB Market intelligence & customers' pre-sales & post-sales enquiries and works orders, commercial documents, dealings with customers are promptly attended to, documented and kept Customer Satisfaction
Understand and appreciate market trends, competitors' movement and industry information to serve customers better
Achieve high customer satisfaction with decision makers
Provide one-stop ICT experience to customers regarding all Airtel services. lead bids or RFPs to ensure proposals are submitted to win; ensure that all
Qualifications
Educational Qualifications & Functional / Technical Skills
A degree in Marketing or Commerce from a recognized/accredited university/college.
Relevant Experience (Type of experience and minimum number of years)
5 years Experience in managing personnel
Experience in telecommunications
Ability to motivate people to increase sales and productivity
Energetic personality
Attention to detail
Other Requirements (Behavioural Etc.)
Setting high goals or standards of performance for oneself
Dissatisfaction with average performance
Active attempts to influence events to achieve goals; self-starting rather than passive acceptance
Taking action to achieve goals beyond what is necessary, originating ideas and actions
Influencing and persuading: Communicate information or arguments in a manner that gains agreement or acceptance
Comments
Post a Comment