BRANCH OPERATIONS MANAGER - DODOMA
Description
TPB Bank PLC is a Bank that provides competitive financial services to our customers and creates value for our
stakeholders through innovative products. TPB Bank PLC is a Bank, whose vision is “to be the leading bank in Tanzania in the provision of affordable, accessible and convenient financial services”. As part of effective organizational development and management of its human capital in an effective way, TPB BANK PLC commits itself towards attaining, retaining and developing the highly capable and qualified workforce for TPB BANK PLC betterment and the Nation at large.
TPB Bank PLC seeks to appoint dedicated, self-motivated and highly organized Branch Operations Manager (1 position) to join the Directorate of Technology and Operations team. The work station is Dodoma DIRECT REPORTING LINE Branch Managerger LOCATION Dodoma WORK SCHEDULE As per TPB Bank PLC Staff regulationsons DIVISION Branchess SALARY Commensurate to the Job Advertised
ESSENTIAL DUTIES AND RESPONSIBILITIES:-
Supervise back-office processing
Ensure reconciliation of suspense accounts
Monitor branch security, maintenance and Health & Safety issues
Maintain records of Contactors and Overall Maintenance of Bank
Assets
Maintain all the required Branch registers as stipulated in the operational manuals.
Ensure availability of required stationeries and equipments
Control Branch expenses and ensure that they are within the approved budgets and proper management.
Ensure signature books (both own and correspondents) are properly kept and updated.
Plan and manage staff administration issues for support staff (i.e. local leave, training, Dept staff rotation) in consultation with the Branch manager.
Ensure that all Operational Procedures are adhered to by all branch staff.
Print and verify Journal of accounting entries on daily basis.
Follow-up and ensure that all Revenue due to the Bank is collected without a fail.
Counter sign with the Branch Manager, all debits to the Profit and Loss accounts
Carry-out routine balancing, snap checks and bulk checks for branch cash in tills, and in the strong room.
Manage service delivery, to review output of tellers, customer service and enquiries to ensure adherence to Branch standards.
Ensure counter services key control standards are adhered to and custodian of Complaint handling process.
Ensure proper handling of customer’s new ATM cards as well as ATM captured cards.
Ensure timely submission of Branch reports/returns to Head-office as required.
Ensure that the Anti Money Laundering requirements are followed as follows:
Take all reasonable steps to verify and identify customers, including performing Quality Assurance on accounts opened, and the general KYC issues
Retain adequate records of identification, account opening and transactions and ensure timely and properly filling of customer mandates
Make/assist to effective reporting of suspicious transactions
Raise awareness of Money Laundering prevention by training all branch staff.
Co-Custodian of Vault Cash.
Safe custodianship and BCP (Branch Continuity Program) custodian.
Act as Operational Risk Coordinator for the branch
To identify and report all exceptions on non-compliance with standard controls
To assist Risk Manager in developing and updating of procedures, controls and monitoring plans for Operational Risk Management.
To report Branch’s Operational Risk issues and losses to Risk Manager
To maintain proper record keeping on all Key Control Self Assessment (KCSA) and KRI related activities.
To maintain independence in the conduct of KCSA, i.e not selecting and reviewing sample of self-performed transactions.
Ensure tidiness across the branch premises and clean-desk policy is exercised.
Perform any other duties as may be assigned by Branch manager from time to time.
Comply with the Policies and standards, Local laws and Regulations, Controls and Procedures of the Bank.
Report Suspicious Transactions
Ensure proper filling of customer credit documents and correspondents.
Ensure Dual control is in place in the record room at the branch.
CONTRIBUTES TO
Business Growth as evidenced by improved Branch Profitability
Achievement of Service level Standards
Enhanced and robust control at the branch
KEY PERFORMANCE INDICATORS
Accuracy in addressing correspondence
Maintenance of Safe Custody items
Balancing of suspense accounts in the Branch
Timely validation of transactions
Minimum Cash Differences
Number of un-reconciled items
Incomplete mandates
Maintaining robust controls and monitoring actions
Customer Satisfaction
Individual Productivity and Turnaround time
EXPERIENCE AND KNOWLEDGE REQUIRED
Education: Bachelor degree/Advance Diploma in Banking, g, Economics, commerce, Business Administration, Finance or Accounting from ing from any recognized University or equivalent.nt.
Experience: At least 3 years of relevant Banking experience Working knowledge of Equinox Functionality
Skills / Attributes:
Strong leadership & people management skills
Prioritize Tasks
Team player
The position will attract a competitive salary package, which include benefits. Applicants are invited to submit their resume (indicating the position title in the subject heading) via e-mail to: recruitment@tpbbank.co.tz
Applications via other methods will not be considered. Applicants need to submit only the Curriculum Vitae (CV) and the letter of applications starting the job advertised and the location. Other credentials will have to be submitted during the interview for authentic check and other administrative measures and should not in any way be attached during application.
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