About the job
Position Business Development Officer
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Recruitment and Management of borrowing customers under Micro-SME segment (Kua Nasi, Agriculture & LaRiba) and ensure growth
of quality loan portfolio as per Bank’s Credit policy and Product Procedure Manuals.
Job Description
Key Accountabilities
Growth of quality loan portfolio (Branch targets)
Onboarding of eligible borrowing customers as per Product Procedure Manuals
Follow up on pipelines/sale leads to ensure maturity within agreed TAT.
Identify, explore, and negotiate business (lending) opportunities with existing and new and customers.
Engaging with external and internal business stakeholders to ensure that the Bank’s interests are properly presented and safeguarded.
Credit Underwriting Functions
Receive and review Credit applications and ensure compliance to approved checklist of required documents.
Liaise with CRC members to ensure eligible customers are visited to validate the information submitted, business and collaterals provided.
Assessment (credit appraisal) of Micro-SME credit applications to determine creditworthiness for Bank’s financing in-line with Product Procedure Manuals.
Ensure all credit applications forwarded to HQ for approval were reviewed, discussed, and deliberated by CRC (as per Product Procedure)
Attend/address all issues or queries raised by HQ (Retail credit/Business) in collaboration with CRC without compromising procedure.
Loan Portfolio Management
Ensure approved loans adhere to approved terms and conditions.
Ensure post disbursement business visits are made to confirm fund utilization and report/take necessary action where deviation occurs.
Ensure customers’ visits are made and reports are prepared as per the Bank’s guidelines.
Ensure proper documentation and record keeping of all approved credit application documents at branch.
Facilitate timely renewal/refinancing of eligible existing facilities.
Review loan portfolio and recommend appropriate interventions to ensure it performs in line with approved performance indicators and targets.
Help branch to devise and execute turnaround or recovery measures geared to improve quality of loan portfolio.
Deposit mobilization & Cross selling
Mobilize deposits from new and existing Micro-SME customers under KUA NASI, NBC Shambani and La Riba segments.
Cross selling of Bank’s existing and new products & services Support Liaison role between internal and external stakeholders
Capacity building
Conduct mass marketing/training with customers (potential & existing)
Conduct products awareness sessions with branches or external customers
Relationship management & Advisory function
Develop and maintain business relationships with customers on the Bank’s behalf.
Customer advisor on various business or lending requirements and devise proper credit structuring.
Reporting & Meeting attendance
Compulsory attendance at CRC, Loan delinquency and collections meetings etc as directed by authority.
Preparation and submitting of standard periodic reports or any report as required by management.
Education And Experience Required
Education required.
Holder of First degree or its equivalent in Finance, Accounting, Agribusiness, Banking, Economics, Planning and/or relevant fields from recognized higher learning institution. Master’s degree or Banking certification will be an added advantage.
Experience Required.
At least 1 year working experience in the Banking industry.
Experience in Micro-SME lending will be an added advantage.
Knowledge & Skills
Deciding and initiating action
Learning and researching
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change
Persuading and influencing
Creating and innovating
Qualifications
Bachelor's Degree - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)
Position. Relationship officer oil and gas
About the job
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
Define and execute strategic client plans that will ensure the development of strong business relationships and the delivery of profitable and integrated National Bank of Commerce Ltd products and services, with the purpose of ensuring client profitability, increased revenue, risk optimisation and consistent service delivery for clients within the Oil & Gas sectors.
To provide Corporate and Investment Banking coverage and identify financing as well as transactional opportunities within the Oil & Gas client base
Providing excellent customer service and building deep customer relationships within the clients organisational structure at senior levels, (MD, Group Treasurer, Group FD)
Developing the portfolio through increasing wallet share and winning new business whilst ensuring effective risk management of existing customers and new opportunities
Establishing and growing a profile as a recognised expert in the Oil & Gas sectors
Job Description
Sales and Service: -55%
Lead the development and execution of strategic client plans (in collaboration with product partners), managing and driving the implementation of these client plans.
Grow portfolio value in line with agreed targets. This is achieved through cross sell or up sell by providing a variety of products and services to customers
Conduct portfolio returns (vs. prior year and budget) analysis, cross sell for portfolio, portfolio, portfolio actual revenue and net profit growth analysis and pro-active management of the portfolio pipeline and activities using the appropriate tools.
Identify sales and services opportunities and offering solutions appropriate for the customer's needs
Develop critical relationships with client decision makers, regularly and proactively defining and communicating commercial opportunities for new and existing clients
Utilise all customer contact processes, channels and products to develop a better understanding of customer needs
Work closely with customer service teams, responding to servicing requests and complaints for customers
Leverage, engage and collaborate with the Bank’s network to ensure that all the Bank’s relevant expertise is brought to bear in every client interaction, robust and stable client service is maintained, client results are delivered and that any impediments to client delivery are overcome through the availability of credible internal resources to build and leverage strong long-term relationships with the client’s key decision makers
Work proactively with colleagues across the group to support the growth of business through referrals in living the One Bank mantra
Promote adoption of digital alternative channels to clients
Continuously research and analyse the clients’ business context, operations and financial performance.
Coordinate relevant programmes for each client (including thought leadership sessions, entertainment and collaborations on corporate social activities) and participate in key decision-making activities by the client to ensure that the Bank is always in the clients’ share of mind.
Proactively raise the profile and reputation of the Bank in the local community
Business Focus: -20%
Support in the overall management and coordination of the client relationships and Oil & Gas sector strategy including the provision of input into the strategic direction and value proposition of the Bank.
Maintain detailed and current understanding of external markets (at country, sector and client level) to ensure that new opportunities for the Bank are capitalised and threats are quickly identified.
Maintain a proficient knowledge of products, services and capabilities across the Bank (in all relevant geographies and specifically the Oil & Gas sector) to ensure relevant and informed client conversations.
Drive and own annual budgets together with product houses and monitor actual performance against budget, drive product cross-sell and client profitability.
Manage overall client cost and revenue including the monthly tracking of revenue contributions per client as well as the understanding of key drivers and variances to proactively respond to threats of reducing opportunity.
Conduct set routine activities such as weekly/monthly reporting, reviewing of pricing, interest rates, concessions etc.
Ensure the administration and analysis of the client service surveys, as well as the implementation of focused action plans needed to address the gaps identified.
Risk Focus: -15%
Understand and apply the relevant governance and compliance procedures to activities undertaken and maintain ongoing completion of relevant governance and compliance training
Drive and provide input to timeous preparation, review, sign-off and motivation of deal forums, new business committee and credit paper submissions (managing end-to-end credit process including facility letters, security perfection, conditions fulfilment, post sanction monitoring and control etc.) and optimally allocate credit limits and manage exposures across product and geography (where applicable)
Guide the development and review appropriate documentation to complete annual credit review.
Monitor and manage credit losses and write-offs, pro-active portfolio management resulting in zero losses in the portfolio (including excess management and facility conditions compliance)
Act as the “first line of defence” in all risk matters relating clients under the portfolio
Ongoing review of client base for potential high risk clients
Act as escalation point for any identified risks.
People Focus: -10%
Continuous learning and self-development through training interventions, secondments, on the job training, shadowing et.c.
Day to day coaching and development of the team i.e. operational bankers, credit/business analysts, peers e.t.c
Qualifications
Bachelors Degree and Professional Qualifications - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets all of the requirements), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment at junior specialist level, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building
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