About the job
The Operations team at Bolt holds full responsibility for strategy,
marketplace health, and growth in Dar es Salaam. To further expand on
our success story, we’re looking for a data-driven and passionate
Operations Manager with a get-it-done attitude, ready to drive strategic
initiatives and help transform the mobility industry in Tanzania.Location: Dar es Salaam, Tanzania
The Operations team at Bolt holds full responsibility for strategy, marketplace health, and growth in Dar es Salaam. To further expand on our success story, we’re looking for a data-driven and passionate Operations Manager with a get-it-done attitude, ready to drive strategic initiatives and help transform the mobility industry in Tanzania.
About Us
With over 200 million customers in 50 countries, Bolt is one of the fastest-growing tech companies in Europe and Africa — and it's all thanks to our people.
Everyone's welcome at Bolt, regardless of race, colour, religion, sex, national origin, age, disability, sexual orientation, or gender identity.
We’re on a mission to make cities for people, not cars, and we hope you can help us make it happen!
About The Role
As an Operations Specialist you will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!
You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible, and affordable.
Your daily adventures will include:
Own and manage Bolt’s operations strategy for Dar es Salaam, with a focus on fleet performance, marketplace health, and supply engagement
Driver Growth (Acquisition Engine) – Own and scale the end-to-end driver acquisition funnel (Leads → Activation → Active), delivering sustained net activations growth with strong early retention, efficient acquisition costs, and smooth onboarding processes.
Fleets (Structured Supply Growth) – Build and grow high-quality fleet partnerships, increasing reliable multi-vehicle supply and fleet GMV contribution through disciplined B2B acquisition and strong partner account management.
Vehicles (Quality & Compliance Backbone) – Own vehicle onboarding, inspection, branding, and compliance standards to ensure high tagging accuracy, strong category alignment, and adherence to operational requirements.
Lead initiatives to reactivate underutilized fleet vehicles and improve the performance of active drivers and fleet partners
Analyze operational data and local trends to identify growth opportunities and pain points, and develop actionable solutions
Build and strengthen relationships with fleet partners, drivers, and other stakeholders to increase loyalty and engagement
Collaborate with HQ teams including Product, Legal, Central Operations, and Marketing to execute on strategic priorities
Design and roll out city-specific growth campaigns and efficiency-enhancing initiatives
Track and report on KPIs, ensure operational excellence, and continuously seek process improvements
Host training sessions, workshops, and roundtables with key partners to ensure alignment and performance
About you:
You have 7+ years of experience in Operations, Startups, Strategy Consulting, Mobility, Logistics, or other relevant organisations
You are a strong collaborator with excellent communication skills in English
You are highly analytical and have a data-driven mindset with excellent Excel/Google Sheets skills, yet are not afraid to get your hands dirty if needed
You have a strong motivation to solve problems creatively and efficiently
You thrive in a fast-paced environment
You are customer-oriented and will strive to strengthen our value proposition to ensure supply growth
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
Why you’ll love it here:
Play a direct role in shaping the future of mobility
Impact millions of customers and partners in 500+ cities across 45 countries
Work in fast-moving autonomous teams with some of the smartest people in the world
Accelerate your professional growth with unique career opportunities
Get a rewarding salary and stock option package that lets you focus on doing your best work
Enjoy the flexibility of working in a hybrid mode
Take care of your physical and mental health with our wellness perks
Be part of an international and diverse team, in which we ensure a cooperative work environment
Some perks may differ depe
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