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Latest Jobs 2026 Call Centre Dar es salaam Tanzania

Job Title. Call centre 
Location Dar es salaam, Tanzania
Company. Boxleo Courier
Job Type. Full time

Company Description

Boxleo Courier & Fulfillment Services Limited is dedicated to revolutionizing logistics by offering innovative and reliable solutions. We prioritize quality, safety, and efficiency in delivering services, ensuring seamless operations for our clients. Partnering with smart and motivated individuals, we deliver exceptional handling, tailored services, and innovative solutions to meet diverse needs. With a strong foundation of trust, professionalism, and performance, our mission is to support businesses in navigating the evolving logistics landscape. Join us in experiencing borderless logistics and unparalleled partnership opportunities.

This is a full-time, on-site internship role at Boxleo Courier & Fulfillment Services Limited Tanzanian branch in Dar es Salaam


Role Description


    Responding to the needs of customers and providing personalized services
    Answering phones from customers professionally and responding to customers' inquiries and complaints.
    Receiving, confirming, and scheduling orders and transactions and attaining the set targets by the immediate supervisor.
    Meeting the daily set target of inbound calls per day as per the company policy
    Promptly Managing large amounts of inbound and outbound calls.
    Following call center “scripts” when handling different topics and clients.
    Identifying customers’ needs, clarifying information, and providing solutions
    Meeting personal/team qualitative and quantitative targets
    Evaluating customer problems and complaints and providing proper solutions to them
    Providing information on the company’s products and services and generating interest in the offer.
    Routing calls to other team members whenever needed.
    Making relevant notes from customer interactions.
    Completing call logs and reports promptly.
    Boosting customer loyalty by offering a proper experience over the phone.


Qualifications

    Minimum Diploma in Business or any related field is required
    Excellent communication and interpersonal skills, with the ability to engage customers professionally.
    Proven ability to achieve set sales and call targets while maintaining high-quality service.
    Strong problem solving, organizational, and multitasking skills.
    Experience in the courier, logistics, or related industry is an added advantage


Application Requirements

    Indicate the position you are applying for in the email subject line.
    Only shortlisted candidates will be contacted.
    Interested candidates should submit their applications via:



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