Job Title. IT Specialist
Company. AXIA
Location. Dar es salaam Tanzania
Job Type. Full time
About the job
AXIA is a human capital consultancy firm based in Tanzania, specializing in talent acquisition, training, and enhancing employee engagement. Focused on delivering tailored human resource solutions, AXIA partners with organizations to strengthen their workforce and promote growth. With a strong presence in the Tanzanian market, AXIA is committed to delivering exceptional service and fostering long-term organizational success.
Our client, a leading technology solutions provider, is seeking a skilled and motivated IT Specialist to join their dynamic team. With a focus on delivering innovative and cutting-edge solutions, our client serves a diverse range of industries, including healthcare, finance, hospitality, education, real estate, and manufacturing. As a IT Specialist, you will play a key role in providing on-site technical support, ensuring the efficient installation, maintenance, and repair of critical equipment and systems.
DUTIES & RESPONSIBILITIES:
· Install, configure, and oversee hardware setup for queue management systems.
· Conduct pre-installation site surveys and recommend necessary adjustments.
· Perform routine maintenance and ensure optimal system performance.
· Diagnose and resolve technical issues on-site or remotely.
· Escalate complex problems to the technical support or engineering teams.
· Ensure client property security and maintain a tidy workspace during visits.
· Provide hands-on training for end-users and real-time customer support.
· Deliver user-friendly documentation, including quick-start guides and FAQs.
· Monitor system performance and conduct periodic preventive maintenance.
· Collect user feedback and recommend system enhancements.
· Prepare service reports detailing visits, resolutions, and improvements.
· Act as a liaison between clients and the technical team in Nairobi.
· Collaborate with the development team to enhance system usability.
· Stay updated on new software features, upgrades, and hardware options.
SKILLS & REQUIREMENTS:
· Bachelor's Degree/Diploma in IT, Computer Science, or related field.
· Minimum 2-3 years of field service/technical support experience.
· Experience in queue management or similar systems is an added advantage.
· Proficiency in both Swahili and English (reading and writing).
· Strong troubleshooting skills for technical and network-related issues.
· Familiarity with database management, APIs, and system integration.
· On-site visits to client locations, occasional remote support, travel to various client sites, and flexibility to work irregular hours during system rollouts or urgent support needs.
· Excellent communication and interpersonal skills, ability to work independently with minimal supervision, and strong problem-solving and organizational skills.
Location: Dar es Salaam
To Apply
Kindly send your CV to career@axia.co.tz
Deadline : 06th April 2026
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