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AJIRA MPYA QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) – TANZANIA Dar es Salaam,

Background Information


Career Options Africa Group is a HR Consultancy firm specialized in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan.


Our client, an operator in retail intermediation/online business services, is actively seeking a Quality Control Operator (Customer Services) to join their team in Tanzania.


THE JOB


The ideal candidate is responsible for monitoring and evaluating operator calls, providing performance feedback, analyzing reports, and recommending improvements to enhance service quality.

MAIN TASKS AND RESPONSIBILITIES.

  • Evaluating call recordings of operators
  • Providing feedback on evaluation results
  • Preparing and analyzing reports
  • Making recommendations to improve operator quality
  • Communication with remote sites

QUALIFICATIONS

The job holder should have the following qualifications.


  • At least one year in call center sales
  • Experience in quality control / supervisor / team lead roles
  • Experience with CRM systems
  • Experience preparing and analyzing reports


THE RIGHT PERSON FOR THE JOB

The ideal candidate should possess the following skills and competencies.

  • Attention to detail
  • Strong communication
  • Ability to provide constructive feedback
  • Analytical thinking
  • Stress resilience
  • Objectivity and impartiality
  • Ability to handle large amounts of information
  • Flexibility and adaptability

WHAT WE ARE OFFERING THE RIGHT PERSON


We are offering the successful candidate a basic salary of USD 250 and an additional bonus of USD 100


HOW TO APPLY


Visit www.careeroptionsafricagroup.com and www.hreastafrica.com for more details on this position.


Send CV only to recruitment.tz@careeroptionsafricagroup.com by 31st March 2026 subject heading, as QUALITY CONTROL OPERATOR (CUSTOMER SERVICE) -TANZANIA. However, applications will be reviewed as they are received, and qualified candidates called for an interview as soon as their CVs are received. Kindly indicate current, last or expected salary in the CV.


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