Nmb Bank Jobs Officer; Agent Onboarding and Optimization

 JOB TITLE: Officer; Agent Onboarding and Optimization - Fixed term (2 years) (2 Position(s))

Job Location : Head Office, Hq

Job Purpose:

To vet and approve agent's applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations

Main Responsibilities:

 Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date

 Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators

 Provide agents and optimization status of agent's portfolios

 Share reports of agents onboarded whenever required

 Ensure termination process is adhered for both voluntary and involuntary

Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.

 Support online refresher trainings and Wakala related servicing activities

 Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT

 Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.

 Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.

 Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.

Knowledge and Skills:

 Business understanding of branch operations, operational portals, products, and screening.

 PC literate

 Good communication and presentation skills

 Quality and customer focus-oriented skills

 Ability to work in teams

Qualifications and Experience:

 Graduate in Banking, Business Administration, or related field

 Experience in Banking, Microfinance, Payment systems, or support.

Job closing date : 14-Oct-2022

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