Nmb Bank Jobs Officer; Agent Onboarding and Optimization


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 JOB TITLE: Officer; Agent Onboarding and Optimization - Fixed term (2 years) (2 Position(s))
Job Location : Head Office, Hq
Job Purpose:
To vet and approve agent's applications during onboarding and follow-up on individual performance of the onboarded agents in line with procedures and regulations
Main Responsibilities:
 Ensure all approved agents and within the assigned Zones and aggregators have been contracted and the contracts are retrievable and are up to date
 Responsible for uploading new agents, POS reallocations, POS additions, blocking and other portal / system functionalities for agents of assigned zones or aggregators
 Provide agents and optimization status of agent's portfolios
 Share reports of agents onboarded whenever required
 Ensure termination process is adhered for both voluntary and involuntary
Agents. See the process end-to-end and ensure that the relationship between the bank and the Agents via Branches does not end without proper alignment.
 Support online refresher trainings and Wakala related servicing activities
 Conduct 360 check of Wakala activities under assigned portfolio and recommend strategies for portfolio growth where necessary. This will entail having reports on active and inactive POS / replacement on a weekly basis to ensure TAT
 Provide prompt resolution to Branches / customer queries belonging to assigned portfolio, both internal and external. Should maintain soft copy of all reported queries to be discussed on unit sessions and meetings on weekly basis.
 Ensure understanding of all programs, systems and procedures necessary to ensure the job is performed effectively.
 Ensure a perfect environment (Shared Folder) managed in terms of Controls by performing utmost best practices in organization of Wakala documentation and records.
Knowledge and Skills:
 Business understanding of branch operations, operational portals, products, and screening.
 PC literate
 Good communication and presentation skills
 Quality and customer focus-oriented skills
 Ability to work in teams
Qualifications and Experience:
 Graduate in Banking, Business Administration, or related field
 Experience in Banking, Microfinance, Payment systems, or support.
Job closing date : 14-Oct-2022

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Nmb Bank Jobs Officer; Agent Onboarding and Optimization Nmb Bank Jobs  Officer; Agent Onboarding and Optimization
Reviewed by jobs mpya on Sunday, October 02, 2022 Rating: 5

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