Jobs MORUWASA, Customer Service Officer

POST: CUSTOMER SERVICE OFFICER II – 1 POST

POST CATEGORY(S) MARKETING,MEDIA AND BRAND

EMPLOYER Morogoro Water Supply and Sanitation Authority (MORUWASA)

APPLICATION TIMELINE: 2020-10-12 2020-10-26

DUTIES AND RESPONSIBILITIES

i. To identify customers and their needs;

ii. To monitor and review business performance;

iii. To gather marketing information;

iv. To prepare monthly and quarterly complaints handling reports;

v. To conduct market analysis to explore opportunities for better customer services;

vi. To ensure that customer’ bills complaints and are positively and diligently addressed;

vii. To assist in conducting education and awareness on MORUWASA services; and

viii. To perform other related duties as may be assigned by the Supervisor.

QUALIFICATION AND EXPERIENCE

Bachelor Degree or Advanced Diploma in Marketing, Commerce/Business Administration majoring in Marketing, Economic Planning, Mass Communication or any other relevant qualifications from a recognized Institution. Wide knowledge in the Water Sector or understanding of operation of Water supply and Sanitation Authorities is an added advantage.

The deadline for submitting the application is October 26, 2020

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