Jobs Database & Applications Support Administrator at FINCA Microfinance

Database & Applications Support Administrator

Description
Reports to: Application Support Manager

Roles, Responsibilities and Tasks:

Maintain a knowledge base and provide support for all known application and database issues.
Document all operational procedures and keep the departmental operating instructions updated at all times.
Responsible for installation and configuration of Databases and applications systems in us in FINCA Tanzania.
Responsible for report design, script writing and configuration in the core banking system
Ensure timely implementation of fully tested solutions of all application issues
Ensure availability of all systems and their related database management systems for smooth operation of the business
Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are properly managed.
Fully Support the business with the application parameters maintenance adhering to the parameterization change process, Calenderer maintenance EOD/ EOM/ EOY/SOD processing
Implements database backup and recovery plans, and performs database recoveries and coordination with other areas of the IT department.
Oversees the proper distribution and controlled replication of data across Disaster Recovery (DR) sites and databases.
Prepares periodic reports on the status of all database systems to including performance data, economics data and database usage.
Provide guidance to the business functions in identification of needs and definition of requirements.
Ensures adequate security safeguards are in place to control access to all databases.
Ensures the integrity of database files through the daily monitoring of database backups, logs, journals and transaction statistics.
Identify, troubleshoot, diagnoses and resolve applications operational problems
Ensure backups for all critical applications are done and periodic tests performed to ensure their usability when needed.
Implement security standards(access controls, segregation of duties, usage and exception monitoring)
Monitors and supports alternative delivery channels performance such as Agent network & mobile banking applications and ensure agreed upon up-time is achieved.
Prepare weekly & monthly reports on all application performance and recommend areas of improvement to increase system up-time, speed and efficiency.

Knowledge and Skills:

2+ years of experience within a technical support environment, including Database administration, core banking applications and other software experience.
Proven ability to resolve problems efficiently and effectively; Experience programming in a database query language will be an added advantage
Previous experience as a systems administrator or Applications Support officer.
ability to recognize competence level of the user and address each situation appropriately
Experience working in a heavy pressure environment preferred
Proven ability to work creatively and analytically in a problem-solving environment
Proven success in contributing to a team-oriented environment
Proven ability to balance, prioritize and organize multiple tasks
Excellent interpersonal, written and oral communication skills
Fluency required in English

Qualifications:

First degree in computer science or equivalent.
Microsoft or related professional certification is ideal.
Experience of not less than 2 years in an information systems position in a reputable financial services organization or related institution.