National Bank of Commerce (NBC) - Head of Customer Network and Business Development

Position: Head of Customer Network and Business Development

Location: Head Office NBC
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a
range of retail, business, corporate and investment banking, wealth management products and services.

Job Description​

• Reporting to Head of Retail banking, Head of Customer network & Business Development has responsibilities:
• To drive and deliver performance in Sales, customer management / experience, operations, controls and expense management for Branch Network.
• To manage the bank’s service channel as a pan bank service outlet.
• To meet and exceed the P&L targets assigned by NBC.
• To device and implement Sales and Service strategy and optimize the Customer Network – This includes Branch Network, ATM Network, Alternate / Digital Channels including Agency Banking etc.
• To provide business leadership & operational excellence to all customers including internal customers (staff).
• To develop, enhance and implement an effective / robust controls and processes across the customer network, direct sales and products for NBC.
• To ensure all local regulations and corporate policies are adhered to in customer network.
• Development and Implement of Branch Network Strategy (Physical / Digital), in line with Retail Banking strategy
• Manage the customer Network Team across the entire NBC network towards the Banks strategic Objectives.
• The main purpose is Loan and Advances, Deposit and alternative product growth at allotted branches
• This entails managing of all Sales Activities, Supporting, monitoring and training of Branch Sales Officers in all the respective branches 

Qualifications

• Agile ways of working (Meets all of the requirements),
• Analytical Thinking - Advanced (Meets all of the requirements), 
• Bachelor's Degree, 
• Commercial mindset - 
• Senior (Meets all of the requirements), 
• Customer Excellence - Service Management (Meets all of the requirements), 
• Experience in a similar environment at management level,
• Leading people - Leadership level (Meets all of the requirements), 
• Openness to change (Meets some of the requirements and would need further development)

TO APPLY CLICK HERE!