Skip to main content

Tigo Tanzania Jobs 2019 CVM Specialist (Regional & Multi Product)

Job Title: CVM Specialist (Regional & Multi Product)
Job Country: Tanzania

JOB PURPOSE

To maximize customer value by focusing on CVM programs for specific regions, MFS and VAS, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for improvement in Tigo’s market share in specific regions; increase in MFS and VAS penetration; increase in the daily RGS subscriber base, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo

CORE RESPONSIBILITIES


  • Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
  • Optimize value by identifying specific opportunity areas from customers in specific regions by implementing customer focused CVM campaigns
  • Increase MFS and VAS penetration by driving relevant CVM campaigns for non-users
  • Increase MFS and VAS usage/revenue by implementing upsell CVM campaigns for users
  • Partner with Sales & Distribution, MFS and VAS product teams and Customer Operations team to align on product roadmap
  • Implement a systematic mechanism to track BTL offers from competition in specific regions and implement counter offers to reduce/optimize impact
  • Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction
  • Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo
  • Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap
  • Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region
  • Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn 

Qualifications:

REQUIRED COMPETENCE AND EDUCATION BACKGROUND

  • University Degree, preferably in Marketing, statistics or commerce
  • 3-5 years of total experience in telecommunications (Commercial/analytics)
  • Excellent in analytics and segmentation with high level of integrity
  • Technology driven, capable of understanding and using statistical modeling techniques
  • Financial ability to understand its implications for the business 

This position is open to people: Local

TO APPLY CLICK HERE

Job Title: CVM Specialist (Data)
Job Country: Tanzania

Job Description: 
JOB PURPOSE
To maximize customer value by focusing on CVM programs for mobile data, focusing on enriching customer experience at each stage of customer lifecycle, to derive better value for customer a well as Tigo, by means of segmentation and targeted approach, focusing specifically on the High Value segment as per Tigo’s commercial strategy. In terms of results, we are looking for increase in data penetration (3G and 4G), data ARPU and data pack penetration, by means of targeted activities, to derive positive impact on Topline and bottom-line revenues for Tigo

CORE RESPONSIBILITIES

  • Use customer segmentation, data analytics and consumer insight/research as strong tools to design and manage a detailed campaign roadmap for reducing customer and revenue churn
  • Launch Data Customer Base Upgrade programs to facilitate upselling of small data bundles to higher bundles
  • Grow the adoption of Data users on the Tigo network à increase data penetration by means of reducing data churn and implementing data seeding programs for non-users
  • Design and ensure all BTL Campaigns for Data are agreed with product department and it runs on CVM platform in a timely and agreed manner
  • Review results of BTL campaigns and take appropriate corrective or re-enforcing actions
  • Responsible for designing and initiating WIN Back, Inactivity and upselling Programs to drive data revenues, customers and agreed KPIs
  • Coordinate with Customer Operations, Factory and Pricing team to enhance customer satisfaction
  • Ensure specific focus on the High Value customer segment, to deliver the overall commercial strategy of Tigo
  • Ensure profitability for business by means of effective business cases for each aspect of campaign roadmap
  • Develop a monthly reporting system deep diving on all key aspects of churn viz. churn by value and customer segment, revenue churn and churn by region
  • Liaise with the customer operations and CU team to continually analyze reasons for churn coming from complaints and/or consumer understanding exercises, thereby use the information to deploy specific actions to reduce churn

Qualifications:

REQUIRED COMPETENCE AND EDUCATION BACKGROUND

  • University Degree, preferably in Marketing, statistics or commerce 
  • 3-5 years of total experience in telecommunications (Commercial/analytics) 
  • Excellent in analytics and segmentation 
  • Technology driven, capable of understanding and using statistical modeling techniques 
  • Consumer-focused acumen with high level of integrity 
  • Project management and product Development skills 
This position is open to people: Local

TO APPLY CLICK HERE 
Labels:

Comments

Post a Comment

Popular posts from this blog

Barrick Gold Jobs 2026 Shinyanga Region in Tanzania

 About the job Job Description JOB ADVERT – VECTOR CONTROL AND FIELD TECHNICIAN (01 VACANCY)  Position Description Bulyanhulu Gold Mine is seeking to recruit a Vector Control and Field Technician to join and grow our team. Join Our Exceptional Team And Embody Barrick's Core Values As You Work With Us. We Are In Search Of Individuals Who Can Champion Barrick's DNA By      Communicating Honestly, Transparently, and Acting with Integrity       Exhibiting a Results-Driven approach       Delivering solutions that are Fit for Purpose       Dedicating themselves to Building a Sustainable Legacy       Taking Responsibility and being Accountable       Committing to Zero Harm       Cultivating strong and meaningful Partnerships  If you're ready to contribute to our world-class team while embracing these values, we encourage you to apply ...
Post a Comment
Read more

How to Start a Blog on Blogger

Blogger is an online service owned by Google that publishes single or multi-user blogs created entirely by the user. The service has quickly become the preferred choice of many novice bloggers and is one of the easiest methods of creating and publishing a blog for free. If you are unfamiliar with the service, this article will teach you how to set up an account and create a blog on Blogger.com If you do not have a Google Account, click “Get Started” to create one. Select a “Blog title” and an available URL for your blog.  You can check if the URL you are considering is available by clicking "Check Availability"(if it is unavailable try adding more letters and don't use things like hyphens,under scores, colons etc). 8 Choose a starter template, which will act as the basic design/layout of your blog. 9 Click “Start Blogging” 10 You can create new blog posts, edit posts, and edit pages from under the “Posting” tab. 11 The title...
Post a Comment
Read more

Jobs Mpya 2026 Manual QA Tester

 About the job About Block Labs Block Labs is a premier technology studio operating at the bleeding edge of Web3, Artificial Intelligence, and iGaming. We don't just ship features; we engineer high-scale, production-grade platforms that power the next generation of digital products. We are a collective of senior engineers, product strategists, and builders who refuse to compromise on architecture. Whether we are designing autonomous multi-agent AI systems, building decentralized financial infrastructure, or architecting high-frequency iGaming platforms, our standard is excellence. We move fast, but we build for the long term. If you are looking to work alongside a team that values deep technical expertise, thoughtful system design, and product ownership, Block Labs is where you belong. About The Role We're expanding our QA capacity and looking for a QA Tester to join our growing quality team. In this role, you'll work closely with QA Leads and development squads...
Post a Comment
Read more