Job description
Summary of Position
The service technician is to provide instructions on parts assembling to our service providers and parts distributors, help them in daily operation, and deal with quality-related claim, thereby we can constantly improve our aftersales service network.
*Applicants need to attach an ENGLISH CV if the profile is in other languages
Responsibilities:
- Instruct service providers, parts distributors in learning parts technical documents;
- Collect incorrect information in technical documents from service providers;
- Settlement of claim regarding product quality.
- Supervise service providers in stocking spare parts according to requirements;
- Guide service providers in inventory management;
- Provide on-site technical support in assigned region when needed;
- Provide liability judgment, solutions to product quality issues;
- Pre-Delivery inspection for new arriving vehicles.
Requirements:
- High school education level or above, vocational school training preferred;
- More than 3 years’ experience in vehicle repair and maintenance;
- Quick learning, and problem-analyzing-solving ability;
- Ideally Familiar with Chinese vehicle and spare parts;
- Full proficiency in MS Office and other computer software;
- Strong communication skills and logical thinking ability;
- Excellent English speaking and writing ability preferred.
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