Nafasi za Kazi Vodafone Tanzania Manager, Float Management - VTCBU02

Manager, Float Management - VTCBU02

PURPOSE OF THE JOB

Provide cross operational support to Aggregators and Super Agents distributing float to M-Pesa Wakala

KEY ACCOUNTABILITIES

Managerial

• Manage super Agents portfolio for Vodacom
• Manage Aggregators portfolio for Vodacom
• Ensure there is enough Float availability across M-Pesa equal system
• Ensure all aggregators are mapped to support agents and distribute float within demarcated Vodacom Territories
• Ensure there is sufficient aggregator footprint across the country.
• Manage relationship with Super agents and aggregators
• Put in place operating Manual and policy to guide operations of aggregators and super agency models.
• Plan, Co-ordinate and Support Partnerships Strategy in Memorandum of Understanding with stakeholders by drafting, Mutual review and signing process

 Oversee Agent network Administration

• Manage general administrative support for the aggregator and super agency distribution network
• Manage relationship with National aggregators and provide secondary and strategic support
• Coordinate availability of Merchandising and PoS materials
• Facilitate availability of business tools, novelties to enhance agent activities
• Manage all escalations from the trade as submitted through call centre all sales teams
• Maintain proper national float distribution agents data base
• Liaise with Finance for preparation of Agent commission statements, delivery to Agents & processing of commission payments within agreed SLA
• Manage overall agent network float availability. Identify 25% bottom performers and address with respective territory managers
• Liaise with distribution support to ensure availability of Vodacom SIMCARDS in the entire M-PESA distribution channel
• Develop reward schemes for high performing aggregators, agents and manage penalizing poor performers
• Coordinate with external stakeholders for schemes that can facilitate agent business.eg business loans through MFIs and banks

Regular Audit

• Consistently audit performance by Territory managers, aggregators sales force and feet on the street sales force
• Provide feedback & propose improvements on processes and procedures
• Identify 25% bottom performing staff & aggregators and agents and take remedial action
• Identify fraudulent activities by agents and manage penalties including claw backs and closure of outlets

Routines and Processes

• Ensure internal collaboration ,team work development and implementation of key Management and  sales routines
• Analyse Implementation  and adoption of approved  market routines in by territory managers
• Develop business processes and standards for Territory managers, aggregators, agents and feet on the street sales force
• Develop and maintain a sales operational manual as a guideline  for territory managers, aggregators, agents and feet on the street sales force
• Develop and implement a sales operational Policy for territory managers, aggregators, super agents to guide operations on the ground.

Branding & Merchandise

• Liaise with brand teams to ensure the correct artworks are applied in the market
• Propose effective branding collaterals and work with respective departments for production and availability
• Define and manage branding standards
• Effective coordinate  availability of PoS & Merchandising material in Agent outlets

Training

• Develop and execute a national training program ensuring that Territory managers, aggregators sales force,  feet on the street are always equipped with the right product knowledge
• Ensure Aggregator and Agent staff are well trained at outlets on basic business skills, operations and AML
• Ensure all Aggregators & Super Agents are enabled with M-PESA web access

Reporting

• Coordinate all regional reports and compose management reports
• Prepare weekly/monthly/quarterly & annual reports on performance, gaps,
• All reports should be accurate to 99% 

JOB REQUIREMENTS

• University Degree or equivalent qualification.
• At least 3 years’ experience in sales or marketing role in a corporate multinational environment
• Strong communication skills in both written and spoken english & kiswahili
• Computer skills training at an intermediate level (excel, word and power point are essential)
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
• Cellular or telecom industry experience will be advantageous
• Driving license 

Job Type : Full-time
Employment Type : Permanent
Closing Date : 21-Apr-17, 11:59:00 PM

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