Nafasi za Kazi Vodafone Tanzania Manager, Float Management - VTCBU02

Manager, Float Management - VTCBU02

PURPOSE OF THE JOB

Provide cross operational support to Aggregators and Super Agents distributing float to M-Pesa Wakala

KEY ACCOUNTABILITIES

Managerial

Manage super Agents portfolio for Vodacom
Manage Aggregators portfolio for Vodacom
Ensure there is enough Float availability across M-Pesa equal system
Ensure all aggregators are mapped to support agents and distribute float within demarcated Vodacom Territories
Ensure there is sufficient aggregator footprint across the country.
Manage relationship with Super agents and aggregators
Put in place operating Manual and policy to guide operations of aggregators and super agency models.
Plan, Co-ordinate and Support Partnerships Strategy in Memorandum of Understanding with stakeholders by drafting, Mutual review and signing process

Oversee Agent network Administration

Manage general administrative support for the aggregator and super agency distribution network
Manage relationship with National aggregators and provide secondary and strategic support
Coordinate availability of Merchandising and PoS materials
Facilitate availability of business tools, novelties to enhance agent activities
Manage all escalations from the trade as submitted through call centre all sales teams
Maintain proper national float distribution agents data base
Liaise with Finance for preparation of Agent commission statements, delivery to Agents & processing of commission payments within agreed SLA
Manage overall agent network float availability. Identify 25% bottom performers and address with respective territory managers
Liaise with distribution support to ensure availability of Vodacom SIMCARDS in the entire M-PESA distribution channel
Develop reward schemes for high performing aggregators, agents and manage penalizing poor performers
Coordinate with external stakeholders for schemes that can facilitate agent business.eg business loans through MFIs and banks

Regular Audit

Consistently audit performance by Territory managers, aggregators sales force and feet on the street sales force
Provide feedback & propose improvements on processes and procedures
Identify 25% bottom performing staff & aggregators and agents and take remedial action
Identify fraudulent activities by agents and manage penalties including claw backs and closure of outlets

Routines and Processes

Ensure internal collaboration ,team work development and implementation of key Management and sales routines
Analyse Implementation and adoption of approved market routines in by territory managers
Develop business processes and standards for Territory managers, aggregators, agents and feet on the street sales force
Develop and maintain a sales operational manual as a guideline for territory managers, aggregators, agents and feet on the street sales force
Develop and implement a sales operational Policy for territory managers, aggregators, super agents to guide operations on the ground.

Branding & Merchandise

Liaise with brand teams to ensure the correct artworks are applied in the market
Propose effective branding collaterals and work with respective departments for production and availability
Define and manage branding standards
Effective coordinate availability of PoS & Merchandising material in Agent outlets

Training

Develop and execute a national training program ensuring that Territory managers, aggregators sales force, feet on the street are always equipped with the right product knowledge
Ensure Aggregator and Agent staff are well trained at outlets on basic business skills, operations and AML
Ensure all Aggregators & Super Agents are enabled with M-PESA web access

Reporting

Coordinate all regional reports and compose management reports
Prepare weekly/monthly/quarterly & annual reports on performance, gaps,
All reports should be accurate to 99%

JOB REQUIREMENTS

University Degree or equivalent qualification.
At least 3 years’ experience in sales or marketing role in a corporate multinational environment
Strong communication skills in both written and spoken english & kiswahili
Computer skills training at an intermediate level (excel, word and power point are essential)
Good understanding of financial principles, understands financial ratios, can interpret standard financial statements.
Cellular or telecom industry experience will be advantageous
Driving license