Job at EFC Tanzania Microfinance Bank Limited,Customer Service Officer

Customer Service Officer

Banking & Finance

Details

Employer Name: EFC Tanzania Microfinance Bank Limited,

Organization Type: Private Sector

Role: Experienced

Position Type: Full Time

Location: Dar Es Salaam 

Kinondoni, Kijitonyama

Application Deadline: 31-03-2017

Updated on: 25-03-2017

Description

EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro, small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the

unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit Customer service Officers who are competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.
Position Objectives
It is the primary objective of the Customer Service Officer to enthusiastically promote and sell EFC products and services by engaging potential and existing customers with information and through active participation in marketing activities. This position is accountable to:

• Meet potential clients in public markets and other entrepreneur gathering places;
• Open new customer accounts;
• Process customer account opening with discretion and confidentiality;
• Ensure the highest standards of service quality and complete customer satisfaction.

Duties & Responsibilities
The Customer Service Officer is primarily responsible to:

• Comply with the EFC Code of Ethics & Professional Conduct at all times;
• Perform all marketing and sales related tasks for the mutual benefit of the customer and the EFC;
• Engage customers with enthusiasm, strong product knowledge, respect and courtesy and assure they are provided with appropriate information concerning EFC products and services;
• Assist Credit Officers in prospecting activities to identify potential clients for loan products.

Other tasks and responsibilities that will enable the fulfillment of the above noted responsibilities include:

• Politely informing and assisting new customers in the account opening process;
• Reporting to the Branch Manager the number of newly opened accounts at the end of each day;
• Ensuring that all the required documents are completed, signed by the client and filed as prescribed;
• Giving the supporting documents, forms, reports and any other document required to the Branch Manager;
• Sharing his or her knowledge with new employees/trainees as applicable;
• Performance of any other related duties and responsibilities as assigned by the Branch Manager.

Qualifications & Requirements (i.e. education, skills and experience)
The Customer Service Officer requires good practical knowledge of product and service sales in the financial services sector and the foresight to see how the related intricate day-to-day activities link with and support the achievement of the vision and mission of the EFC. In this regard, specific qualifications and requirements include:

• College Diploma in Business related studies;
• No previous experience required;
• Strong interpersonal skills;
• Good verbal and written communication skills with the ability to build rapport with customers;
• Ability to meet sales targets and deadlines.Application Instructions
Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others.

Human Resources Department,Managing Directors,
EFC Tanzania Microfinance Bank Limited,
82thnd Floor, Tanzanite ParkLetsya Towers, 3859 New Bagamoyo Road,
P.O. Box 11735, Dar es Salaam, Tanzania.
Email: recruitment@efctz.com