Job at EFC Tanzania Microfinance Bank Limited 2017 Receptionist

Receptionist

Banking & Finance
Details
Employer Name: EFC Tanzania Microfinance Bank Limited,
Organization Type: Private Sector
Role: Experienced
Position Type: Full Time
Location: Dar Es Salaam
Kinondoni, Kijitonyama
Application Deadline: 31-03-2017
Listed on: 25-03-2017
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Description

EFC Tanzania is a Microfinance Bank that provides financial services i.e. taking deposits and providing loans to micro,
small and medium-sized enterprises and individuals. The bank is growing fast with the focus of reaching out to the unbanked business by growing its network throughout Tanzania in the coming years. To accomplish this, the bank needs to recruit Receptionist who is competent, analytical, experienced and hardworking individuals determined to go extra mile for their career growth and future.

RECEPTIONIST
Nature and Scope:
It is the primary objective of the Receptionist to perform basic office functions including conducting business with EFC customers in a responsible, positive manner. The Receptionist is accountable to provide customer reception and general secretarial service in a knowledgeable and professional manner

Key Responsibilities
• Provide reception, information and secretarial services as required;
• Maintain a filing system for the correspondence and files of the EFC;
• Provide administrative support as required;
• Maintain a clean and orderly working environment at all times;
• Complete or transcribe EFC monthly reports as required;
• Perform other functions consistent with available skills.

Other tasks and responsibilities that will enable the fulfilment of the above noted responsibilities include:

• Ensure that magazines, reports, newspapers and marketing materials in the reception area are neatly placed and that the area is tidy and well kept;
• Greet and direct visitors and customers with respect and courtesy and give them appropriate information concerning the EFC;
• Receive and redirect phone calls as required or provide the requested information directly;
• Take messages when the requested person is absent and ensure the message is delivered/received;
• Organize and maintain a filing system for mail, reports, memorandums and files of the EFC;
• Receive, distribute and despatch mail as required;
• Prepare written correspondence and memorandums as required and check work for typographical or spelling errors;
• Support various operations related to the security of the premises, equipment and valuables;
• Ensure proper copying procedures including ordering and stocking of supplies;
• Verify that lights, air-conditioning, and any other electrical equipment are turned off and windows are closed at the end of each working day;
• Contribute to the development and preservation of a collaborative working environment with all EFC personnel;
• Performance of any other related duties and responsibilities as assigned.

Qualifications & Requirements (i.e. education, skills and experience)
The Receptionist should have good practical knowledge of operations in the financial services sector and the foresight to see how the intricate day-to-day activities link with and support the achievement of the vision and mission of EFC. In this regard, specific qualifications and requirements include:

• College Diploma in Business related studies;
• A minimum of one year of related experience;
• Good knowledge of administrative and clerical procedures;
• Good knowledge of computers and relevant software applications;
• Good knowledge of customer service principles and practices;
• Very good keyboard skills (i.e. minimum 45 wpm);
• Strong people / relationship skills with a customer service orientation;
• Excellent oral and written communication skills in English.Application Instructions

Interested candidates are requested to submit a letter of interest detailing their motivation for the position applied for together with their Curriculum Vitae, three professional references and copies of academic Certificates/Diplomas/Degree and others.

8th Floor, Tanzanite Park, 38 New Bagamoyo Road,
P.O. Box 11735, Dar es Salaam, Tanzania
Telephone: +255 22 2760211 | +255 776 000 777
Email: Customer_care@efctz.com
info@efctz.com

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