About the job
Join Us
At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
What You’ll Do
Role purpose:
Responsible for M-Pesa core end to end operational support and manage its associated digital channels. This role involves monitoring app performance, resolving user issues, coordinating with development teams, and ensuring a seamless mobile money experience for end users.
Key Accountabilities And Decision Ownership
Perform System Management (M-Pesa Core)
Monitor the performance and availability of the M-Pesa mobile app on Android and iOS platforms
Respond to and resolve user-reported issues, crashes, and bugs in a timely manner
Track app analytics and crash reports using tools like Firebase or similar tools
Perform the systems incident, problem & change process with internal and external (MPA) stakeholders
Perform and maintain the system security
Business Continuity Management
Mini App Development, Implementation & Support
Support all projects under M-Pesa (MPA & local)
M-Pesa Product support
Who You Are
Core competencies, knowledge and experience
Operating system Unix, Linux (RHEL, SUSE) and Windows
Relational Database Management Systems (Oracle, GaussDB, MYSQL)
Mobile security best practices
Excellent communication skills
Familiarity with Android and iOS platforms, mobile app architecture, and APIs
Must have technical/professional qualifications:
Bachelor’s degree in computer science or its equivalent
Build and maintain relationship with key stakeholders
Understanding of mobile money platforms, especially M-Pesa, is highly desirable
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
What's In It For You
Who we are
We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
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