Job Title. Head of Customer Service
Location. Dar es Salaam Tanzania
Company. TOPMAX Tanzania Limited
Job Type. Full time
About the job
Company Description
WE ARE EXPERTS IN:
Import, Export and Transit, Air, Ocean
Rail and Road, Customs Clearance as well as
Warehousing and last-mile Distribution.
TOPMAX TANZANIA LIMITED is a leading organization dedicated to delivering exceptional services across diverse sectors in Tanzania. With a focus on quality and innovation, the company is committed to meeting the needs of its clients and driving positive impact within the communities it serves. Headquartered in Dar es-Salaam, TOPMAX TANZANIA LIMITED prides itself on fostering a dynamic and collaborative work environment aimed at excellence and growth.
Role Description
This is an on-site, full-time role based in Dar es-Salaam for a Head of Customer Service. The individual in this position will lead the customer service team to ensure high levels of customer satisfaction and efficient service delivery. Key tasks include developing and implementing customer service strategies, monitoring and analyzing customer feedback, managing team performance, and leading efforts to enhance the overall customer experience. The role also involves using analytical insights to make data-driven decisions and fostering a customer-focused culture within the organization.
Qualifications
Strong expertise in Customer Satisfaction and Customer Experience management
Proven ability in Customer Service Management to lead teams and ensure high-performance outcomes
Excellent Customer Service skills to support and maintain positive client relationships
Analytical Skills for assessing trends, resolving issues, and making data-driven decisions
Outstanding communication, leadership, and problem-solving skills
Ability to effectively manage a team in an in-person, fast-paced environment
Previous experience in a leadership role within customer service is preferred
MA degree in business administration, Customer Service Management, or a related field is advantageous.
send your credential at claims@topmax.co.tz.
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