Senior Operations Manager
Bolt is a leading European mobility platform founded in 2013 by Markus Villig, aimed at reducing private car ownership in cities. It operates in over 50 countries, providing ride-hailing, micromobility (scooters/e-bikes), food/grocery delivery, and car-sharing services. Key safety features include trip sharing, driver verification, and emergency assistance.
Key Aspects of Bolt:
Mission: To make cities for people rather than cars by providing sustainable, shared alternatives.
Services:
Ride-hailing: Quick, on-demand car rides.
Micromobility: Electric scooters and bikes.
Bolt Food/Market: Food and grocery delivery.
Bolt Drive: Car-sharing services.
Bolt Business: Corporate travel management.
Safety & Technology: The platform features AI-powered tools, trip monitoring, and in-app emergency assistance.
Presence: Over 200 million customers and 4.5 million drivers worldwide.
We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.Location: Dar es Salaam, Tanzania
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