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BOLT jobs Mpya Senior Operations Manager

Senior Operations Manager
Bolt is a leading European mobility platform founded in 2013 by Markus Villig, aimed at reducing private car ownership in cities. It operates in over 50 countries, providing ride-hailing, micromobility (scooters/e-bikes), food/grocery delivery, and car-sharing services. Key safety features include trip sharing, driver verification, and emergency assistance. 
Key Aspects of Bolt:

    Mission: To make cities for people rather than cars by providing sustainable, shared alternatives.
    Services:
        Ride-hailing: Quick, on-demand car rides.
        Micromobility: Electric scooters and bikes.
        Bolt Food/Market: Food and grocery delivery.
        Bolt Drive: Car-sharing services.
        Bolt Business: Corporate travel management.
    Safety & Technology: The platform features AI-powered tools, trip monitoring, and in-app emergency assistance.
    Presence: Over 200 million customers and 4.5 million drivers worldwide. 

We’re looking for a strategic, analytical, and solutions-driven Senior Operations Manager to lead Driver Engagement, Marketplace Efficiency, Rider Growth, and Platform Safety in Tanzania. This role is central to the success of our local operations — from supply retention to rider lifecycle, platform safety, and expansion. You will own mission-critical KPIs and drive initiatives that scale our marketplace and ensure a safe, compliant, and high-performing ecosystem.Location: Dar es Salaam, Tanzania

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