Job Description
Accountability: Operations (40%)
- Provide a range of GTIS servers, database, backup, restoration and storage availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.
- Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available to the business.
- Provide holistic support of GTIS servers, database, backup, restoration and storage availability to Business Users.
- Take action to achieve reductions in frequency and duration of incidents that impact GTIS servers, database and storage availability.
- Ensure shortfalls in GTIS servers, database and storage availability are recognized and appropriate corrective actions are identified and progressed.
- Take action on agreed areas with Line Manager to maintain or improve GTIS servers, database and storage availability levels.
- Initiate and coordinate actions required to maintain or improve availability of GTIS servers, database and storage.
- Act as a coordination point for changes to GTIS servers, database and storage when needed.
- Be aware of technology advancements and best practices that support GTIS servers, database, backup, restoration and storage availability.
- Drive routine DR testing activities with relevant stakeholders and teams.
- Drive routing backup restoration activities and data validation.
Accountability: Cyber Security (40%)
- Ensure that proper testing occurs for all GTIS servers, database, backup, restoration, and storage changes released into the production environments as assigned by Line Manager.
- Work closely with Release/AV/Patches Analysts.
- Review & Remediate VAPT and patches assigned to GTIS team.
- Support and provide first line support to GTIS services.
- Compile and review the Testing Deliverables.
- Conduct installation procedure tests.
- Participate in functional, performance, and integration testing results.
- Coordinate user acceptance testing.
- Validate and communicate results of testing activities
- Participate in functional, performance, and integration testing results.
- Drive own Performance Development, collating relevant documentation, preparing for and arranging reviews.
Accountability: Risk Management (20%)
- Build relationships with country IT Risk and Governance team and provide support wherever required.
- Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
- Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Education and Experience Required
- Bachelors Degree
- 1-3 years IT related experience
- Experience in IT Technology infrastructure and Server & Database Administration will be an added advantage.
Qualifications
Analytical Thinking – Basic (Meets all of the requirements), Bachelor’s Degree – Information Technology, Digital affinity (Meets all of the requirements), Enabling team success (Meets some of the requirements and would need further development), Experience in a similar environment, IT Applications (Meets some of the requirements and would need further development), Openness to change (Meets some of the requirements and would need further development), Quality orientation (Meets some of the requirements and would need further development)
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