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Jobs Clinical Operations Officer Africa Healthcare Network




Jobs description

The Company:

Africa Healthcare Network (AHN) is building the first dialysis chain across East Africa, providing high-quality, life-saving dialysis at an affordable cost to both the local patient population and patients from neighboring countries, which do not have centers of their own. 




AHN brings world-class technical expertise combined with developing world practical operating experience to a region in dire need of quality dialysis treatment. In North America, over 97% of patients requiring treatment for kidney disease receive care; in East Africa, less than 5% receive care. AHN's goal is to increase access to high quality care at a lower cost to patients, delivered through a sustainable business model. AHN is currently operating in Rwanda, Tanzania and Kenya.


Job Summary:

The Clinical Operations Officer - Quality will support the management of quality initiative across AHN’s countries of operation. This role will partner with the Clinical Operations team across the countries to set quality standards, conduct audit sessions and formulate quality management tools that align with the goals and objectives of the Clinical Department and the organization.


Key Responsibilities:

  • Develop the calendar for audits for approval by the clinical team and conduct audits based on the calendar (biannually in each center)
  • Coordinate audit logistics and prepare requisite audit reports for management
  • Provide feedback to center level and corporate staff on the outcomes of each audit exercise
  • Manage and continuously update the action items tracker
  • Identify key issue areas across the centers and follow up with the clinical team to ensure they are addressed
  • Assess audit tool for evidence based changes, and propose any new tools as audit needs change
  • Train staff on conducting minor audits and follow up to ensure that this is done effectively
  • Assist the nursing and clinical teams in report writing
  • Manage the inventory usage review process with center level teams - including reviewing the inventory usage tracker, scheduling center level meetings, and writing corporate facing reports
  • Partner with the Director of Clinical Operations and the Head of Clinical Analytics to develop and implement new Quality Management tools and initiatives as needed

 

Requirements:

  • Degree in Health Administration, Public Health, Nursing plus requisite registration in country of residence
  • Experience in Auditing
  • Proactive communicator
  • Computer literate
  • Team player with a positive attitude
  • Knowledge of English and Swahili languages
  • Passionate about bringing quality care to units
  • Willing to travel approx. 50% (including international travel)
  • Time conscious and able to work with strict deadlines

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