Jobs at Standard Chartered, Head, Priority Banking

Head, Priority Banking

Job: Retail Banking
Primary Location: Africa & Middle East-Tanzania-Dar es Salaam

Schedule: Full-time
Employee Status: Permanent
Posting Date: 29/Jan/2020
Unposting Date: 13/Feb/2020

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.
We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

KEY RESPONSIBILITIES

Deployment of client value proposition
In-country deployment of global value proposition and its enablers ensuring CVP is operationalized
Provide country insights to Group in design of CVP

Activating Acquisition
Implement Priority acquisition programs.
Implement global playbooks
Activating sources of leads to achieve business targets (MGM, digital, marketing campaigns, ecosystem, work with EB & alliances)
Ensure frontline is supported with adequate marketing tools, pitch-books
Manage cross-border referrals program and processes
Activating deepening strategy
Deploy activities to activate, build balances and deepen Priority client relationships
Prepare localized offers and campaign scripts
Deploy and work with CR teams on client engagement protocols.
Manage in country processes and programs for upsell, cross-segment client migration, ensuring client experience is maximized

Deploy global client journeys
Execute the globally-defined client journeys

Voice of Client
Use voice of client to champion needs of clients and remove pain points or enhance client experience

EXPERIENCE/ KNOWLEDGE REQUIRED

Functional

Excellent knowledge and relevant experience in related fields such as client segment, retail banking products, marketing and/or analytics
Strong execution capabilities
Ability to lead and coordinate widely across multiple stakeholders to achieve outcomes
Analytical and strong numerical skills
Strong people management skill

Personal