Jobs Letshego Bank, Chief Operations Officer (COO)

Chief Operations Officer (COO) 

Job Description – Chief Operations Officer (COO)

Reports to: Chief Executive Officer

Purpose of the Role:
 To lead and manage the Information Technology, Operations, Call Centre, Projects Unit and  Administration functions
 To ensure compliance with group standards of best practice such that a stable technology  and operating platform is available at all times
 To ensure that the highest standards of service delivery are maintained and that changing  customer and business needs and requirements are recognised and adapted to on a timely  basis
 To ensure that the development, design, operation and improvement of the businesses  systems are aligned to the organisation’s strategy, are in conformance with all regulatory  requirements and are provided at an effective cost.
 To understand the technology and operations risk that the business faces and ensure that  effective controls and procedures are in place throughout the business to mitigate risk.
Key Accountabilities:
Understand the country business strategy as well as local conditions and the environment and  translate these into project priorities aligned with the target operating model and appropriate work  streams
 Understand the specific regulations and constraints that impact the business and where necessary,  define the requirements to align operating model to meet the requirements
 Balance the function’s need for autonomy and flexibility with the drive for efficiency and  standardisation
 Demonstrate the successful execution of the technology and operations strategy
 Take responsibility for the alignment of the different business units’ strategies to ensure a single face  to the market
 Improve the efficiency of the operational and technology platforms by driving standardisation  within and across departments and reduction in operational risk
 Leverage central standardised technology and services as well as resources to drive best practices  across people, processes and technology work streams
 Conduct an ongoing assessment of the efficiency of the operational business processes and reengineer these processes in alignment with the Group’s standard operating model
 Set operational and technology (Key Performance Indicators) for each process which are aggressive,  achievable and tied to long-term strategic goals of the business
 Minimise the operational risk in the business units and across the platform through ensuring  appropriate controls are in place and followed
 Report on all operational and technology incidents / breakdowns and participate in the necessary  Operational Risk Assessment Forums
 Ensure adequacy, robustness and stability of the operations and technology platform at all times so  that it is available and accessible to all internal and external parties
 Comprehensively understand the IT spend, and the business benefits thereof
 Collaborate with the CIO at LHL to formulate an integrated IT strategy and budget as well as to  ensure business needs are addressed on a timely basis
 Provide recommendations and sign-off on all Operations & IT CAPEX
 Ensure that the country’s core systems remains integrated and in line with the functional and  technical architecture whilst adhering to regulatory requirements in country
 Ensure the adherence to the project and technology governance processes
 Ensure that SLAs are in-place and actively managed for all central services utilised
 Act as a project champion by providing direction and guidance on the roll-out of new products and  system functionality and through developing strong partnerships with the In Country stakeholders,  including the Management team, ensure that they are kept up to date with relevant developments  in operations and technology
 Ensure staff are well equipped and have the necessary training and skills.
 Drive an innovation focus in the business, constantly seeking to improve and reinvent as well as find  new revenue streams or cost efficiencies.

Thinking Requirements and Working Complexity:
 Ability to analyse and monitor the various risks that face the business.
 Ability to devise solutions relevant to a particular situation, bearing in mind the various  inherent constraints that surround all of matters such as funding, capital adequacy, country  limit, taxation and economic/geographical infrastructure.
 Where problems or new risks are identified, job holder needs to be able to bring knowledge  and experience to this, both first hand, and also of a “where else to look and seek advice”  nature.
 Ability to identify issues and come up with unique and practical solutions.
 Ability to devise revised strategies to avoid repeat mistakes.
 Ability to develop good working relations with all executive management (and other levels)  for a smooth running of the business but at the same time must demonstrate the authority  and courage to challenge the status quo when necessary.
 Interact with COO’s and CEO’s within the group to learn and optimise the business in  country

Knowledge and Experience Required of Job Holder:
An appropriate business related degree or Diploma and a relevant Master Degree will be  advantageous
Relevant experience in a senior position in operations within a service industry, preferably  banking
At least 8 years of leadership experience in general banking and/or microfinance
Excellent knowledge of technology and operations within a consumer and transactional  banking environment will be advantageous
Proven track record of delivering and managing a robust and efficient operating platform as  well as leading and managing multiple disciplines in a multi-cultural environment
Strong ability to build relationships with key stakeholders internally and externally
Sound knowledge of the Financial Service Industry operations and its products
Must have a good command of English, speech and written
Attention to detail and ability to execute deliverables in agreed time frames

Additional Information:
Job holder should seek to develop strong relationships with those performing a similar role at peer  group businesses/banks and to join any appropriate industry forums that will enhance job performance and understanding.  Arising from the above, job holder will need to be willing and be able to speak on the topic of  Operations at conferences and the like which will enhance both personal and the Group reputation

Interested and qualified applicants are requested to submit their application explaining why they are the best fit for the position by 3rd June, 2019 through email address:TZ.Human.Resources@letshego.com