IT Jobs Today Tanzania Product Specialist

Job description

As a Product Specialist you will manage a portfolio of Amadeus products and solutions, ensuring a
smooth product roll-out and implementation process including customer training and workshops, product promotions and reporting

In this role you will:

* Promote Amadeus Global Distribution System (GDS) and its products through Workshops, roadshows and on-site functional "floor-walking" to advise customer on product usage and adoption

* Gain deep understanding of customer business and needs to ensure they have the right offer

* Train the commercial and delivery team on product knowledge

* Act as a point of escalation for customer related issues back to the 2nd & 3rd level support teams

* Complete competitive product analysis and industry trend watching

* Provide monthly reports on product roadmap and adoption; track customer performance against SLA targets

Qualifications & Skills:

* Languages: English and Kiswahili fluent

* Excellent communication and presentation skills; capable of interfacing with customers at all levels

* Ability to build credibility and to keep good relationship with customers while preserving Amadeus' interests

* Self-motivated and ability to work independently with minimal supervision

* Able to multi-task, and to work to deadlines, perseverance

* Organized and methodic approach to the problems

* Knowledge of Amadeus, airline and/or travel agency products and services

* IT knowledge functional level. Comfortable with IT jargon and on-line world

Key information: you will have 4-5 years' experience of working in a Travel Industry IT customer facing environment

What can we offer you?

* Working in a global tech company with +15,000 professionals in more than 195 countries

* Being part of a dynamic team, highly motivated with a great sense of achievement

* Competitive compensation and great benefit package

Desired Skills and Experience

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