Job description
As a Product Specialist you will manage a portfolio of Amadeus products and solutions, ensuring a
smooth product roll-out and implementation process including customer training and workshops, product promotions and reporting
In this role you will:
* Promote Amadeus Global Distribution System (GDS) and its products through Workshops, roadshows and on-site functional "floor-walking" to advise customer on product usage and adoption
* Gain deep understanding of customer business and needs to ensure they have the right offer
* Train the commercial and delivery team on product knowledge
* Act as a point of escalation for customer related issues back to the 2nd & 3rd level support teams
* Complete competitive product analysis and industry trend watching
* Provide monthly reports on product roadmap and adoption; track customer performance against SLA targets
Qualifications & Skills:
* Languages: English and Kiswahili fluent
* Excellent communication and presentation skills; capable of interfacing with customers at all levels
* Ability to build credibility and to keep good relationship with customers while preserving Amadeus' interests
* Self-motivated and ability to work independently with minimal supervision
* Able to multi-task, and to work to deadlines, perseverance
* Organized and methodic approach to the problems
* Knowledge of Amadeus, airline and/or travel agency products and services
* IT knowledge functional level. Comfortable with IT jargon and on-line world
Key information: you will have 4-5 years' experience of working in a Travel Industry IT customer facing environment
What can we offer you?
* Working in a global tech company with +15,000 professionals in more than 195 countries
* Being part of a dynamic team, highly motivated with a great sense of achievement
* Competitive compensation and great benefit package
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