Jobs at Ericson Tanzania 2nd Level Operations

Job description

Job Summary

We are now looking for a Second Level Operations Specialist that will be responsible for the

coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities

You will help with Assurance support activities

Incident management and Problem management
System administration
Measure the network performance and KPIs End to End generation of Performance reports on routine basis
Generation of operational reports on routine basis
Recognizing the improvement areas for operational performance development
Identifying the root cause for network performance degradation and taking measures to resolve
Recognizing the area of exclusions for network performance degradation
Raising trouble ticket to concerned departments for the identified problems which leads/ may lead to performance degradation
Preparing the monthly performance dash-board and sharing with FMD manager for the distribution.
Manage customer relationship and customer expectation

Key Qualifications

Bachelor level, in engineering (IT, Telecom) or
3-5 years’ experience of deploy system test and lead testing team.
ISEB/ISTQB software testing qualifications would be an advantage

Additional Requirements

Knowledge of Managed Service telecom operations practice
Knowledge sharing and collaboration skills
Ericsson knowledge
English skills
Delivering results & meeting customer expectations
Analyzing
Working with people
Creating & innovating
Applying expertise & technology

Why is Ericsson a great place to work?

Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences.

Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and create a more sustainable future.

With some 115,000 employees and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. 40 percent of the world’s mobile traffic is carried over Ericsson networks. And our SEK 100 billion investment in research and development over the last three years ensure that our solutions - and our customers - are at the forefront of innovation.

At Ericsson, we give our employees the freedom to think big. Your ideas and innovations can turn into achievements that impact society and change the world. Are you ready to be a change-maker? Learn what makes YOU + Ericsson a powerful combination. Join us today.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.

Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.

Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training and development.

Ericsson expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetic information.

Primary country and city: Tanzania, United Republic of (TZ) || || Dar es Salaam || ServEng