FCC Investigator Jobs Standard Bank Group

Job description

Standard Bank Group

Job Details
Group Risk Management: understanding all risks – from the economic to the political – that could affect our global business, and offering guidance to all parts of the bank
Job Purpose

Investigations into allegations of financial crime and irregularities within Stanbic Bank Tanzania as directed by Management. Complete investigations in accordance with the Group FCC standards and methodologies aligned to adding value to the Stanbic Bank Tanzania business, in order to recover losses by securing criminal prosecution and civil action. Ensure that all administration and MIS is accurately updated as well as managing relationships with internal and external stakeholders effectively.

To analyse, detect & prevent fraud on Stanbic Debit card cardholders accounts by actioning all alerts triggered on the Visa Risk Manager fraud monitoring system and ensuring that losses to the bank and/or customers is minimized.

Key Responsibilities/Accountabilities
Pursue fraud that is committed against Stanbic Bank and its Customers. 

• Collect and analyse relevant information, identify modus operandi of incidents.
• Network within the various areas within the Bank and externally to resolve fraud issues.
• Ensuring compliance to defined processes, e.g. formulating case dockets, investigation reports, affidavits.
• Carry out investigations in determining the Bank’s exposure and to actively recover losses.
• Proactively assist to facilitate the early detection of fraud leveraging off hotlines and tip-offs.
• Network with Law enforcement agencies, auditing, legal and commercial organisations combating financial crime
• On each confirmed internal financial crime matter establish trends, identify modus operandi and provide remedial recommendations
• Execute the Anti Fraud Strategy through prevention and detection, which will be aligned to Business Goals and priorities.
• Manage and ensure effectiveness of Fraud Stop programme.
• Carefully analyze all cases flagged on the Fraud monitoring system (Visa Risk Manager - VRM) on Debit Cards by confirming the validity of suspicious transactions with the cardholder in order to detect and prevent fraud at an early stage. (Refer to attached work instructions to be followed daily). 

Risk and Loss Management 

• Assist Manager FCC in ensuring the recovery of losses through all available legal remedies.
• Highlight control deficiencies to the Business stakeholders.
• Assess and pursue recovery prospects.
• Minimise reputational risk by interfacing with relevant parties.
• Take overall ownership and accountability for allocated cases from the point of allocation until their “formal” conclusion as per the defined processes.
• Apply knowledge and experience to identify fraud, risk and highlight to management.

Process and Case Management 

• Adhere to the proper process of case management from the allocation of investigations, providing constant feedback to ensure that investigation goals and objectives been reached.
• Attend all relevant Stake holder meetings.
• Support the Manager; FCC by providing daily stats, trends and relevant case information to Management and Business Heads to support and secure processes to minimize and prevent losses.
• Compiling case dockets for registration with the law enforcement agencies to expedite the tracing and attachment of moveable assets and arrests of suspects.
• Immediately report incidents discovered through investigations to the relevant business heads and GFCC regarding control deficiencies. Thoroughly investigated deficiencies and provide management with proper knowledge to address and to correct situations.
• Support investigation initiatives and training.

Customer Service 

• Timeous input to relevant report requirements (GAC, Exco, BAC, Risk Committees)
• Ensure effective customer service escalation matrix
• Address customer complaints timeously

Preferred Qualification and Experience

• Bachelors degree or equivalent in a relevant discipline
• A sound grounding in general banking
• Computer literate

Knowledge/Technical Skills/Expertise

• Has a sound recall of processes
• The ability to deal with a diversity of problems, using sound judgement and direction.
• The ability to deal with routine issues as well as customer interface when required.
• Ability to deliver results within agreed time frames.
• Have the ability to make sound decisions based on the limited information, risk related factors and business needs.

APPLY ONLINE