Jobs Standard Chartered Bank, Head, Corporate Affairs, Brand & Marketing

Head, Corporate Affairs, Brand & Marketing

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It’s about showing how you embody our valued behaviours – do the right thing, better together and never settle – as well as our brand promise, Here for good.

We’re committed to promoting equality in the workplace and creating an inclusive and flexible culture – one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

Determine the Corporate Affairs and Brand & Marketing strategies for the Country, working closely with the Cluster CABM, Country CEO and Country Client Business Heads, ensuring alignment with the Group strategy

Contribute to overall Corporate Affairs and Brand & Marketing visions/priorities

Work with the functions’ Country Heads and Management Teams to manage and implement key projects and strategy changes across the Bank

Business

Alignment to Country CEO, and client business heads to drive their country strategies and prioritise, whilst maintaining Group wide standards
Lead the team to develop plans for Corporate Affairs and Brand & Marketing disciplines, deliver quality activities to drive exceptional client and corporate level experience, backed up by well design actionable metrics that are used for future decision making.
Deliver quality activities to drive exceptional client experiences – on plan, on budget and on time
Drive digital strategy and effective use of digital platforms across the Bank
Provide direction on leveraging research insights to develop Customer Value Propositions and Thought Leadership positions to Country Management Teams, integrating them into Corporate Affairs and Brand & Marketing plans
Integrate the Brand strategy into the overall business strategy of the Bank working across Corporate Affairs and Brand & Marketing platforms, such as internal and external communication.
Be a Brand Champion – ensure all segment and product campaigns live up to our Brand promise of Here for good while, at the same time, delivering committed business outcomes
Lead the delivery of Corporate Affairs and Marketing activities in a framework that ensure they are executed within the brand specifications (brand positioning, brand architecture) to reinforce the overall SCB brand positioning through consistency in tone, manner, look and feel. Drive brand awareness and consideration in the region and achieve targeted metric levels for the region.

Processes

Ensure both functions follow their desk operating instructions
Manage the KCSA and Operational Risk standards for the Corporate Affairs and Brand and Marketing teams in the region
Build in best practices to allow for solutions that are in line with the B&M strategy globally and partner with COEs within B&M and CA to make sure end to end alignment is in place.
Proactively manage advertising and media agencies
Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies

People and Talent

Work with the Cluster CABM and Country CEO to create a strong professional team of Corporate Affairs and Marketing professionals
Able to share and advise on best practices and emerging developments across the region
Enhance leadership capability and create a culture of talent development and empowerment in both functions. Champion capability and training requirements for the CA teams
Build in best practice to allow for solutions that are on message with the CA strategy globally and partner with COE;s within CA and B&M to make sure end to end alignment is in place
Assess and measure the team’s activities to ensure alignment with plans, forecasts and capacity models.

Risk Management

Demonstrate shift towards anticipation of risk
Provide leadership around Risk Management, both reputational and operational to ensure they are proactively identified and mitigated in country and all issues are timely reported/escalated in line with Group and local policies and procedures
Provide leadership and co-ordination of issues and crisis communications to the functions at Country levels
Work with the Group Head of Corporate Affairs, Global Head of Communications and COO to manage key projects and strategy changes that need to be communicated across the Bank.

Governance

Accountability for the Corporate Affairs and Brand & Marketing budgets and scorecards.
Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the Country Corporate Affairs and Brand & Marketing teams
For Corporate Affairs, be Reputation Risk Control Owner’s representative, enforcing the associated policies and procedures across the Bank

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Corporate Affairs and Brand & marketing AME team to achieve the outcomes set out in the Bank’s Conduct Principles: The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Provide leadership in Corporate Affairs and Brand & Marketing to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. Understand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group’s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.
Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture. Lead by example by displaying exemplary conduct behaviours and take personal responsibility for:
The conduct of individuals in Corporate Affairs and Brand & Marketing, Africa & Middle East ensuring behaviours set out in the Group Code of Conduct are followed.
Corporate Affairs and Brand & Marketing achieving the outcomes set out in the Conduct Principals and Pillars.
Both direct and indirect/dotted line managers are individually accountable to proactively communicate, collaborate and agree on the conduct ratings of employees

Key Stakeholders

Internal – functional

Group Head of Corporate Affairs & Brand & Marketing
Global Head, Brand and Marketing
Corporate Affairs and Brand & Marketing Management Group members
Corporate Affairs and Brand & Marketing Management – Cluster

Internal – Cluster and country level

Cluster and Country CEO
Cluster and Country Client Business Heads
Cluster and Country Functions Heads

External

Advertising agencies
Media agencies
Vendors and suppliers
Newspaper editors and journalists
Non-Governmental Organisations
Representatives in Central Government departments
Develop profile with relevant professional PR bodies in key regions
Network with Country peers in the industry and other sectors

Other Responsibilities

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
As members of the Country Management, Corporate Affairs and Brand & Marketing Groups:
Influence the Corporate Affairs and Brand & Marketing strategy with country stakeholders, aligning it with Group standards
Work cohesively with the functions’ COO to embed governance requirements within the country teams
Collaborate with other members to ensure Group campaigns are relevant, timely and well planned for delivery across the network
Identify areas spanning all Group members that can help drive relevant initiatives for the network

QUALIFICATIONS:

Strategic acumen
Conceptual thinking – able to structure and organise
Execution orientation – able to execute and deliver results
Service and customer centricity
Leadership and change agent
People management
Influencing and networking
Presentation and communication (written and speaking skills)
Ability to manage in a geographically and culturally dispersed environment
Experience in developing teams in diverse international organisations
In-depth understanding of key business drivers, cultural, ethnic and religious conditions across geographies in order to translate global strategy into effective local operations
Excellent time management and working under tight deadlines

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

The deadline for submitting the application is 08 June 2021.

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