Job description

PURPOSE OF THE JOB:

We are looking to employ a Data Analyst to actively participate in Service Centre activities for the SICPATRACE solution in Tanzania, main activities will be Data Analysis for the service center including but not limited to SNOW statistics report and analysis, monitoring tool reports and analysis.

Recurrent incidents analysis and actions. Data visualization, visual layout, user experience, and user interface design are an important part of the job.

ROLE:

Produce and analyze reports, identify areas of improvement and propose improvement actions
Responsible for the integration and analysis of data from multiple sources
Manage development activities including technical analyses, estimates of effort, definition of scope and objectives, and coordination with other technical teams.
Ensure that external and internal SLAs are met, and corrective actions are proposed and implemented when breaching SLA.
Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required.
Ensure all KPIs for service centre are met and in case of deviations identify areas of improvement and propose actions.
Solution monitoring experience
Experience in using monitoring tools (i.e Splunk)
Able to work on existing set up and to propose new ways of working or improvements
Knowledge on analysis of recurrent incidents and problem-solving methodologies

Training

Actively participate in the development and delivery of solution-related trainings for the customer and taxpayer system users
Actively participate in development and delivery of internal training materials and provision of training sessions for new and existing team members

Status Reporting

Responsible for status reporting, including Operational Performance Management and Service Management reports, as scheduled or as required.

EDUCATION AND EXPERIENCE:

University / College degree or technical training in a relevant field, or equivalent combination of training, and/or experience
Minimum 3 years’ experience as a Data analyst with a proven track record in the development and support of business intelligence and reporting solutions.

Specific knowledge and skills linked to the work:

Good experience with enterprise business intelligence tools, including Microsoft SQL Server (SSAS, SSRS, SSIS), MDX, Data Modelling / Integration and TABLEAU
Strong analytic skills and demonstrated abilities to produce comprehensive reports
Experience in presenting and sharing reports to senior management level.
Experienced with quality and performance monitoring processes

Knowledge in one or more of the following fields a plus:

Experience troubleshooting computer networks
Knowledge of basic IT support procedures and tools
Experience working with SNOW
Experience working with SPLUNK

JOIN US!

Our success comes from our highly skilled and talented employees.
Respectful entrepreneurship and a long-term vision are key for success.
Our people contribute to a more secure world.
Diversity at all levels of an organisation is a strength.

We offer an exciting and challenging role, with great potential for personal development within a unique organization in a fascinating and fast-growing industry.

Your file will be handled with upmost confidentiality and discretion.

Seniority level

Associate

Industry

ChemicalsInformation Technology and Services

Employment type

Full-time

Job functions

AnalystInformation TechnologyCustomer Service

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