August Jobs at NMB Bank Tanzania

JOB OPPORTUNITY AT NMB BANK, AUGUST 2017

Systems Analyst; Mobile Banking & Enterprise Service Bus (ESB)/CC

Job Purpose

Responsible for second level support of Omni Channels system issues escalated from first level support team (systems & service monitoring) to ensure highest customer service availability and shortest time of resolution of issues of Omni Channel systems and Enterprise Service Bus (ESB).

Main Responsibilities:

• Cross-check, confirm and report availability of Omni Channel systems and services (systems hearth-check) every day morning.
• Monitoring and ensure utilization of Omni Channel systems resources (processors, memory, disk space & network) are within the acceptable thresholds (<80), otherwise take necessary upgrade measures in an effective manner without interrupting customer service.
• Ensure periodic backups / replication of database, application and configurations from live servers to Stand-by & Disaster Recovery (DR) servers are in place.
• Manage second level incidents and problems in an effective manner and to the highest service availability at the shortest time of resolving incidents.
• Report Omni Channel systems incidents to internal business stakeholders (Value Added Service, Alternative Channel, Reconciliation, Customer Contact / Call Center) as well as respective internal technical stakeholders (Data Center, Power, Network) and track issues until final resolution.
• Escalate incidents and problems to third level support and interact with system vendors and third party business partners to resolve systems and integrations / interfaces incidents.
• Implement continuous improvement / upgrades of all Omni Channel systems and integrations to ensure conformance with performance, capacity, security and regulatory requirements.
• Generate reconciliation files and share with respective users, internal and external.
• Ensure that all SMS notifications to customers for all Omni Channel transactions are successfully delivered to customers on time.
• Perform Disaster Recovery (DR) test procedures for Omni Channel systems between Primary and DR Data Centers, at least once every year.
• Any other tasks as assigned by the Line Manager.

Attributes

• Knowledge of banking software technologies & products in the market, especially Self-service delivery channel services, mobile banking technologies and cyber security.
• Knowledge of Database Management systems: Microsoft SQL Server, MySQL, Oracle, DB2, etc.
• Knowledge of programming languages: PL/SQL, XML, XSL/XSLT, CSS, Java / J2EE, .Net and HTML, etc.
• Knowledge of Microsoft Windows Server, Red Hat Enterprise Linux (RHEL) and IBM AIX Operating Systems.
• Knowledge of Service Oriented Architecture (SOA) and non-SOA based Middleware systems: JBoss, Weblogic, WebSphere.
• Highly motivated and capable to work effectively within a multi-discipline team, as well as work independently.
• Ability to work with and support a very busy group; responsive and professional telephone etiquette.
• Network support and troubleshooting knowledge.
• Technical interaction with vendors, contractors, and other stakeholders.
• Strong planning, organizing skills and time management.
• Excellent interpersonal, written and communication skills.
• Strong management & leadership skills.

Qualifications and Experience

• Bachelor in computer Science or related academic field.
• IT professional certifications in ITIL and Project Management.
• At least 3 years of relevant work/management experience in systems support, incident & problem management and Omni Channels systems & integrations support.
• Omni Channels banking Systems troubleshooting & support experience.

Location: Head Office

Deadline:2017-08-16