Ajira Mpya 2017 Guest Service Agent Post at Smart luxury

Smart luxury is at the core of everything Yassat Gloria Hotel & Apartments does. We offer our guests one-of-a-kind experiences, service that’s intuitive and connections to people and places near or far. We’re the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself. If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Yassat Gloria Hotel & Apartments.

We are currently seeking for passionate and dynamic Guest Service Agents who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner.
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
Demonstrate a high level of customer service at all times.
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts.
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
Comply with hotel security, fire regulations and all heath and safety legislation.
Act in accordance with policies and procedures when working with front of house equipment and property management systems.
Follow company brand standards.
Assist other departments, as necessary.

Education, Qualifications, Knowledge & Experiences

You should be having ideally a bachelor’s degree in hotel management or hospitality with a minimum of
three (3) years experiences in a similar position within the hospitality industry.

Competencies
The ideal candidate should have an understanding of the nature of the hotel business. He/she understands how the hotel business runs; displays a clear understanding of the company, its vision & business priorities. Excellent customer service skills; Excellent oral and written communication skills; interpersonal skills, takes initiative, hospitality attitude. Establishes effective relationships with internal & external customers; understands & anticipates customers’ needs; Take responsibility. Feel personally accountable for taking care of things quickly and effectively Works effectively with colleagues to achieve result.

BENEFITS & ENTITLEMENTS:

Competitive Tax-Free Basic Salary
Accommodation
Transportation
Meals
Uniforms
Educational Assistance
Medical & Life Insurance
Airline Ticket & Annual Vacation Entitlement
Yearly Bonus Scheme
Gloria Employee Discount Scheme