Key Account Manager (Grade 9)
JOB PURPOSE
Responsible for generating revenue by closing sales. Sells products and services directly to the company’s larger customers primarily via face-to-face contact. Develops strong relationships with these accounts to ensure sensitivity to the customer’s needs, concerns, and emerging requirements. Responsible for credit
/debt management and revenue collection. Responsible for all customers documentations’ (preparation and filling) – including contract forms and all relevant application forms.
THE WAY WE WORK
You are open-minded, passionate and the way you work energizes others. You are committed to the timely delivery of a job well done. You behave with integrity and transparency. You lead by example and promote the “bottom-up” approach to work that has made Tigo a leader in every market in which we operate.
CORE RESPONSIBILITIES
- To achieve agreed growth rates from corporate accounts in line with the Business Enterprises business plan.
- Cross selling of products and services to new users and existing clients promoting Tigo high value offerings in line with the agreed business plan.
- Open up new business opportunities by networking within existing customer base and targeted accounts delivering agreed net new business revenues in line with the agreed business plan
- Managing Key Accounts-Develop, implement and control account development plans to maximize new and repeat sales from the accounts .Develop sound business relationships with corporate client organizations, representing the company as a professional, quality organization, in order to maximize awareness and use of our service.Ensure that all customer information is entered accurately and in a timely fashion on to the required Tigo customer database
- Customer Retention-To achieve agreed retention targets within an existing corporate sector account portfolio.
- To work very closely with internal teams offering guidance and insight to establish the best solution for the customer which is in line with our capabilities
- To be the central point of contact for all Corporate Sector Account sales related issue within the customer portfolio and the conduit for customer communication for all other service related situations
- Ensure bills are paid as per the agreed credit policy
- Documentation and filling-Ensure all account opening applications forms are dully updated and used for activations
- Ensure all documentations are filled in designated areas and ready to be available whenever required
- Advice any required input to improve safe keeping of the customer records/database.
- Credit Control-Ensure activation forms are verified prior to account opening .Ensure all the bills are paid as per the credit policy
- Highlight credit risks and advice management accordingly and timely
QUALIFICATION AND EXPERIENCE
- University Degree in Marketing /Communication/ BCom
- 2+ years of experience in account acquisition/management.
- Proficiency with the MS Office Suite including Microsoft Word, Excel and Power Point
"We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices"Only Successful Candidates will be contacted
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