NMB Bank Jobs Senior Manager; Branch Technology Support

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Job description

Job Purpose

To plan, organize and lead a team to deliver cost effective and efficient ICT services at branches and HQ (working tools, ATM/POS and Power Systems) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
  • Responsible for planning, supervising, reporting and administration of the team, managing branch working tools (desktops, laptops, teller printers, MFP’s, photocopiers, flatbed scanners, cheques scanners, agri-vouchers scanners, forex boards, note machines: detectors, counting, sorting, strapping), assets, branch power systems and ATM/POS terminals.
  • In charge of asset management, maintaining current inventory, managing of disposal process and managing the life cycle of branch working tools.
  • Supervise and ensure vendors quality assurance when conducting planned and unplanned maintenance activities for both preventive and corrective maintenance of branches’ working tools.
  • Ensure daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
  • Provide level one (L1) support for UPS, inverters, generator & solar systems at branch and offsite ATMs locations.
  • Manage, plan and supervise the provision of level two (L2) on-site support for ATMs & POS issues that are within NMB’s responsibility: power, AC, network, KAL ATM software and vendor management on issues pertaining to ATM & POS incidents and systems (e.g. KAL).
  • Manage operational costs; perform cost-benefit and return on investment analysis for proposed solutions or cost of attaining particular service from suppliers, working tools etc to aid management in making implementation decisions.
  • Build relationships with business units, vendors and respective service level agreements.
  • Direct, manage and provide guidance to direct reporting staff; conduct performance reviews and corrective action.
Attributes
  • Knowledge in banking operations.
  • Technical data presentation skills.
  • Analytical skills.
  • Hands on capabilities in reporting using EXCEL, power points, PIVOT tables or any other reporting tools.
  • Technical interaction with vendors, contractors, and other stakeholders.
  • Strong planning, organizing skills and time management.
  • Excellent interpersonal, written and communication skills.
  • Strong management & leadership skills.
Qualifications and Experience
  • Bachelor in Computer Science or related academic field.
  • Professional certification in ITIL or PMP is mandatory.
  • MBA or any Business related Master’s Degree would be an added advantage
  • At least 7 years of work experience in ICT Operations; 3 years being on a managerial role.
  • Experience in handling electrical utilities like Gensets, UPS, Solar etc and self-service channels; knowledge in ATM/POS terminals and switch is an added advantage.
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NMB Bank Jobs Senior Manager; Branch Technology Support NMB Bank Jobs Senior Manager; Branch Technology Support Reviewed by jobs mpya on Thursday, October 19, 2017 Rating: 5

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