NMB Bank Jobs Senior Manager; Branch Technology Support
Job description
Job Purpose
To plan, organize and lead a team to deliver cost effective and efficient ICT services at branches and HQ (working tools, ATM/POS and Power Systems) that meet and exceed business and customers’ expectations (availability, recoverability, security and continuous improvement).
Main Responsibilities:
- Responsible for planning, supervising, reporting and administration of the team, managing branch working tools (desktops, laptops, teller printers, MFP’s, photocopiers, flatbed scanners, cheques scanners, agri-vouchers scanners, forex boards, note machines: detectors, counting, sorting, strapping), assets, branch power systems and ATM/POS terminals.
- In charge of asset management, maintaining current inventory, managing of disposal process and managing the life cycle of branch working tools.
- Supervise and ensure vendors quality assurance when conducting planned and unplanned maintenance activities for both preventive and corrective maintenance of branches’ working tools.
- Ensure daily, weekly, and monthly statistics, status reports, and graphical aids are completed and continually modified to meet the needs of the department.
- Provide level one (L1) support for UPS, inverters, generator & solar systems at branch and offsite ATMs locations.
- Manage, plan and supervise the provision of level two (L2) on-site support for ATMs & POS issues that are within NMB’s responsibility: power, AC, network, KAL ATM software and vendor management on issues pertaining to ATM & POS incidents and systems (e.g. KAL).
- Manage operational costs; perform cost-benefit and return on investment analysis for proposed solutions or cost of attaining particular service from suppliers, working tools etc to aid management in making implementation decisions.
- Build relationships with business units, vendors and respective service level agreements.
- Direct, manage and provide guidance to direct reporting staff; conduct performance reviews and corrective action.
Attributes
- Knowledge in banking operations.
- Technical data presentation skills.
- Analytical skills.
- Hands on capabilities in reporting using EXCEL, power points, PIVOT tables or any other reporting tools.
- Technical interaction with vendors, contractors, and other stakeholders.
- Strong planning, organizing skills and time management.
- Excellent interpersonal, written and communication skills.
- Strong management & leadership skills.
Qualifications and Experience
- Bachelor in Computer Science or related academic field.
- Professional certification in ITIL or PMP is mandatory.
- MBA or any Business related Master’s Degree would be an added advantage
- At least 7 years of work experience in ICT Operations; 3 years being on a managerial role.
- Experience in handling electrical utilities like Gensets, UPS, Solar etc and self-service channels; knowledge in ATM/POS terminals and switch is an added advantage.
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NMB Bank Jobs Senior Manager; Branch Technology Support
Reviewed by jobs mpya
on
Thursday, October 19, 2017
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