Case Management Officer (1 Position)
Roles & Responsibilities:
Oversee Case Worker Coordinators and provide overall leadership for case management activities.
Share direct supervision responsibilities of Community Case Workers (CCWs) with Case Worker Coordinators.
Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, and M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels.
Ensure that case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
Conduct quality step-down trainings to Case Worker Coordinators and CCWs.
Regularly monitor case management activities and use the information to improve case management quality and implementation.
Ensure CCWs complete required case management forms and ensure case filing system is developed and maintained
Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and Ward-level officials.
Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc.
Map existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs.
Ensure that all CCWs are oriented to the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely reporting.
Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees).
Lead the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year.
Ensure that Case Management Coordinators are providing continuous mentoring and support to CCWs; directly conduct supportive supervision to Case Management Coordinators and CCWs.
Submit timely updates to the Program Coordinator for inclusion in the quarterly, semi-annual, and annual reports.
Document lessons learned and best practices for experience sharing and replication.
Perform any other relevant duties as assigned by the Project Coordinator.
Minimum Requirements:
Bachelor’s Degree with 3 years of experience in field(s) relevant to fulfillment of the duties and responsibilities as described above.
Minimum of three years of experience working in area of case management and child protection
Progressive experience in program development professional, and include working with NGOs and Faith Based Organizations
Experience in developing and facilitating interactive training programs
Energetic team player capable of working with CSOs and government Demonstrated understanding of the spectrum of OVC/MVC services and challenges faced in child protection service delivery
Excellent written and oral communication abilities. Case Worker Coordinator (3 positions) Report to: Case Management Officer
Roles & Responsibilities:
Supervise Community Case Workers (CCWs) and provide continuous mentoring and support to ensure delivery of high quality case management services.
Disseminate and ensure adherence to case management, child protection, referral and linkages, parenting, M&E guidance, standard operating procedures (SOPs) and other job-aids that facilitate holistic case management at the household/community levels.
Ensure case management services delivered address the holistic needs of OVC and caregivers including health, nutrition, education, protection, livelihoods, and psycho-social well-being.
Conduct quality step-down trainings to CCWs and facilitate monthly meetings in the field to introduce new topics, improve quality, and reinforce guidelines and procedures. Ensure CCWs complete required case management forms and case filing system is well maintained
Work in partnership with local government authorities as appropriate, including but not limited to District Executive Directors, Council Health Management Teams, District Social Welfare Officers, and ward level officials.
Create community linkages for broader community engagement of youth and caregivers in case management, child protection, parenting, etc.
Assist in mapping existing community cadres (Community Health Workers, Home-Based Care Workers, Para-Social Workers, etc.) in communities and assist government officials to recruit and select CCWs for the National Integrated Case Management Training for CCWs.
Ensure that all CCWs are oriented in the Child Protection Policy and Code of Conduct; take all cases of child abuse seriously and follow national protocols to ensure timely reporting.
Ensure CCWs are coordinating with local structures including health facilities and Child Protection Committees (formerly known as Most Vulnerable Children’s Committees). Assist in the development of a service directory for social services (in coordination with the Health and HIV services Officer) in implementation areas; update the directory at least once a year.
Submit timely updates to the Case Management Officer for inclusion in the quarterly, semi-annual, and annual reports.
Document lessons learned and best practices for experience sharing and replication.
Perform any other relevant duties as assigned by the Case Management Officer.
If you believe you are the ideal person we are looking for, submit your application letter describing why you are the right candidate for this position and curriculum vitae detailing your experience with three referees to mahengerc@gmail.com Cc filbertfelici@gmail.com
Closing date for applications: 30th April 2017, 4:00 pm (single shortlisted candidates will be contacted)
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