Ajira Mpya 2017 Kampuni ya Ulinzi G4S Head of Security and Risk - G4S Security Services - Tanzania

Job Reference: G4S/TP/2357128/86713

Number of Positions: 1

Job Category: Cash Operations 

Contract Type: Full Time

Salary: Competitive Market Related Package

Location: Dar Es Salaam

G4S Region: Africa

Country:Tanzania, United Republic of

G4S Business Unit:Tanzania

Closing Date: May 7, 2017

Job Introduction:

• Manage the provision of quality Cash Services Solutions (CSS), integrated with the other G4S services
• Compliance with legislation, company policies, processes and procedures
• Meeting risk needs and security considerations resulting in satisfied customers
• Achievement of budgeted financial targets and business strategy

Role Responsibility:

1. Set strategic goals

• Identify key industry trends and market trends
• Identify long term priorities and ensure resourcing is adequate to achieve objectives

2. Ensure targeted financial performance

• Achieve set Revenue Growth:
  • Organic Growth achieved against budget
  • Escalations achieved against budget
• Gross Margin Improvement:
  • Direct Labour control / % improvement
  • Direct Other cost reduction / % improvement
  • Contract profitability against budget
  • Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
  • PBITA improvement / budget achievement
• Overhead cost control:
  • Overhead % compared with budget
  • Overhead cost reduction
  • Number of claims / claim value reduction
• Manage cash flow :
  • DSO management
  • Debt increase beyond 60 days
  • Bad debt movement into 180 days
  • Capex spent vs. budget
• Progress/ success of new business achieved vs. budget:
  • Large bid participation
  • Identification of new customers and business opportunities

3. Design Secure Solutions (integrated with other service lines)

• Maintain and develop integrated solutions and services
• Provision of a customized customer specific solution, based on risk assessment

4. Deliver customer service resulting in customer retention

• Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
• Maintenance of positive customer relationships
• Meet customer retention targets
• Improve the current customer satisfaction ratings year on year

5. Ensure targeted/ contracted operational performance

• Achieve targeted Quality Audit rating, correction plan in place and implemented
• Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
• Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
• Implement of best practice obtained from other businesses within the Group or external

6. Ensure effective and efficient employee management  

• Employee turnover analysis, proper allocation of employees to work flow and job requirements
• Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
• Monitor performance and provide feedback
• Cost effective utilization of billable hours
• Employees’ training needs are identified and have good attendance of scheduled training interventions
• Maintain good employee motivation levels
• Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
• Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
• Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
• Succession Planning in place, updated and practiced
• Hold management team meetings
• Accurately and frequently communicate with employees in department
• Ensure maximum participation in Employee survey and action planning
• Foster healthy Industrial Relations with relevant unions with regular contact and consultations

7. Ensure the Health and Safety of employees and customers

• Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
• Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
• Lead in safety forums (meetings and safety talks)
• Follow-up on all H&S activities assigned
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace 
• Distribute safety information as and when required

The Ideal Candidate:

Knowledge and Qualifications

• Degree in Business Management or Operations Management
  • Finance related subjects compulsory
  • Service Delivery subjects compulsory
  • Post graduate degrees are advantageous
• Tanzanian market knowledge
• Tanzanian legislation
• Cash Processing Center Management
• Cash In Transit Management
• Minimum of 8 years’ experience at Senior Management level
• Minimum of 8 years’ experience in Cash Processing and Cash in Transit

Technical Skills

• Financial Acumen
• Conflict Management
• Negotiation
• Bidding and Tendering
• Microsoft Word – Intermediate level
• Microsoft Excel – Intermediate level (Advance level are advantageous)
• Microsoft PowerPoint – Basic level
• ERP system(s)
• Google suite of products

We are committed to employing “Africans for Africa” which would give preference to local Tanzanian candidates.

About the Company:

About the Company:

G4S is the leading global integrated security company specialising in the provision of security products, services and solutions.

The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.

We specialise in outsourced business processes and facilities in sectors where security and safety risks are considered a strategic threat.

G4S in Africa: 

G4S the largest private sector employer and largest security company in Africa, with operations in more than 30 African countries and more than 122 000 employees on the continent. 

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