Job description

We love geeking out and gaming as much as you do. Join 5CA and help us continue building on the principle of Gamers Helping Gamers: connect with your fellow geeky agents, work comfortably from your own home, and discover what it is like to provide support for some of the most popular games in the world.

We offer:

A position at a fast-growing company with ambitious A-level clients.
A casual, international environment where you’ll work with people from over 40 different nationalities.
Flexibility; working remotely means being able to work from anywhere in the world.
No time wasted commuting between home and work.
Top-notch tools, training, and colleagues.

What will I do?

As a player support agent, your duties will include but not be limited to:

Handling customer support (e-mail and live chat – no phone calls) by doing things like
Help players with account issues (compromised accounts, updates, etc.)
Resolve issues regarding refunds, purchases not going through, etc.
Assist players resolve technical problems with the game
Answer gameplay inquiries and help sort out gameplay issues
Check updates & newly-released content for the game you’re supporting
Take assigned training modules to help you improve even further in your job
Attend your weekly meeting with a team of 10-15 fellow agents and your manager

In short, you will be responsible for helping players of this popular video game resolve their issues and continue enjoying the game that they love.

And don't worry - You will start your first week(s) at 5CA going through training with your fellow new agents, to make sure you are prepared for the challenges ahead. And, of course, you will be paid as if you were already working, during your training.

Working from home

Working from home is an adventure that you will love taking part in. Whether you just don't like sitting in an office 8 hours a day, dislike the commute, or just want to spend more time at home – Working remotely is the perfect way to work in our current, digital world.

As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked In, Facebook, and/or Instagram. For further details, please refer to our privacy policy.

Job requirements

You speak fluent Japanese and English.
You are available to work a flexible schedule, at a minimum of 32 hours/week.
You have in-depth knowledge about gaming and you love anything related to video games
You own a PS4, Xbox One, or a good, modern PC/laptop
You are a fast learner, you take initiative, and are awesome at troubleshooting
You have a dedicated quiet workspace, located within your own home
Experience in a Customer Service environment or an international business setting is a plus!
Please note that we cannot offer visa sponsorship at this time

PC requirements

An internet speed minimum of 1 Mb/s download and 0,5 Mb/s upload internationally.
A minimum of 6 GB RAM memory
Your computer should run at least a 64-bit version of Windows 8 or newer, or a recently released version of macOS
A Core i5 processor (2,8 GHz or faster), or better/ similar, max. 3 years old.
A Radeon R7 240 Graphics card or better/ similar.
A smartphone usable for two-factor authentication that runs at least:
Android 4.4 or newer
Apple iOS 10.0 or newer
Click here to Apply