Access Bank Jobs Customer support Officer

Position – Junior Customer Support Officer

Responsibilities
Managing Calls(inbound calls & outbound calls)
Assist with providing information about all types of products and services that ABT offers to clients, non-clients and agents.
Ensuring timely attending of inquiries brought forward from clients as of mobile and agency banking transactions.
Making follow ups of all pending issues once reported.
Monitoring of SMS support center.
Monitoring of Bank’s FACEBOOK page by replying to clients and non-clients comments
Perform account opening verification through the Customer Acquisition App (CAA).
Report any malfunctioning of the mobile banking and agent banking service observed on the Selcom Bridge to your immediate supervisor, Mobile Banking Coordinator, or Alternative Channels Manager.
Report all Trouble-shooting of Agent POS, Mobile Banking and other technical failures to respective departments.
Responsible for storage and safe keeping of documentation in both database and files.
Coordinate, support and work together with other departments in the bank.
Follow other instructions and fulfil other tasks as deemed necessary by Customer Support Coordinator.
Prevent the occurrence of any fraud by reporting immediately any suspicious activity to both the whistle blowing channels as well as to direct supervisor(s).

Selection Criteria and Qualifications
Education: Diploma, Advanced Diploma or a Degree in Banking and Finance, Mass communication, and other related field
Strong Customer Service skills.
Honest person with high integrity, and independence who will observe professional ethics in executing his/her duties
Strong communication skills.
Fluency in English and Kiswahili (ability to write fluently in both)
Good time management and work efficiency.
Good report writing skills.
High degree of computer literacy; good knowledge of Excel and Word.
Good organizational skills, Products and Customer Awareness.

Please send your resume’ and motivation letter by email to career@accessbank.co.tz

Human Resources Department,
P.O BOX 95068,
Dar-Es-Salaam.

Certificates and other relevant documents will only be required during the interview. Motivation letters should explain why you fit for this position and should include a summary of your achievements in your current position.

The deadline for applying to this position is September 20th 2017.

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