Jobs Mpya Tanzania at | G4S Security Tanzania Head of Cash Solution
Job description
Job Introduction:
- Manage the provision of quality Cash Services Solutions (CSS), integrated with the other G4S services
- Compliance with legislation, company policies, processes and procedures
- Meeting risk needs and security considerations resulting in satisfied customers
- Achievement of budgeted financial targets and business strategy
Role Responsibility:
1. Set strategic goals
- Identify key industry trends and market trends
- Identify long term priorities and ensure resourcing is adequate to achieve objectives
2. Ensure targeted financial performance
- Achieve set Revenue Growth:
- Organic Growth achieved against budget
- Escalations achieved against budget
- Gross Margin Improvement:
- Direct Labour control / % improvement
- Direct Other cost reduction / % improvement
- Contract profitability against budget
- Manage profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour
- PBITA improvement / budget achievement
- Overhead cost control:
- Overhead % compared with budget
- Overhead cost reduction
- Number of claims / claim value reduction
- Manage cash flow :
- DSO management
- Debt increase beyond 60 days
- Bad debt movement into 180 days
- Capex spent vs. budget
- Progress/ success of new business achieved vs. budget:
- Large bid participation
- Identification of new customers and business opportunities
3. Design Secure Solutions (integrated with other service lines)
- Maintain and develop integrated solutions and services
- Provision of a customized customer specific solution, based on risk assessment
4. Deliver customer service resulting in customer retention
- Ensure that all required formal customer meeting are scheduled, attended and minutes of meetings are documented
- Maintenance of positive customer relationships
- Meet customer retention targets
- Improve the current customer satisfaction ratings year on year
5. Ensure targeted/ contracted operational performance
- Achieve targeted Quality Audit rating, correction plan in place and implemented
- Conduct and oversee quality controls and inspections (including sub-contractors where applicable)
- Manage the maintenance / project process flow and activities that has a direct/indirect impact on the outcome and success of contract
- Implement of best practice obtained from other businesses within the Group or external
6. Ensure effective and efficient employee management
- Employee turnover analysis, proper allocation of employees to work flow and job requirements
- Set and agree objectives and performance standards with management team and ensure cascading through the organization as appropriate
- Monitor performance and provide feedback
- Cost effective utilization of billable hours
- Employees’ training needs are identified and have good attendance of scheduled training interventions
- Maintain good employee motivation levels
- Ensure that performance assessments of all employees are conducted, and corrective action implemented where necessary
- Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work
- Ensure all disciplinary actions are conducted in compliance with Company policies and procedures
- Succession Planning in place, updated and practiced
- Hold management team meetings
- Accurately and frequently communicate with employees in department
- Ensure maximum participation in Employee survey and action planning
- Foster healthy Industrial Relations with relevant unions with regular contact and consultations
7. Ensure the Health and Safety of employees and customers
- Demonstrate visible leadership in Health & Safety to attain the goal of zero harm
- Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year
- Lead in safety forums (meetings and safety talks)
- Follow-up on all H&S activities assigned
- Attend safety education and refresher programmes
- Comply with safety policies and procedures at workplace
- Distribute safety information as and when required
The Ideal Candidate:
Knowledge and Qualifications
- Degree in Business Management or Operations Management
- Finance related subjects compulsory
- Service Delivery subjects compulsory
- Post graduate degrees are advantageous
- Tanzanian market knowledge
- Tanzanian legislation
- Cash Processing Center Management
- Cash In Transit Management
- Minimum of 8 years’ experience at Senior Management level
- Minimum of 8 years’ experience in Cash Processing and Cash in Transit
Technical Skills
- Financial Acumen
- Conflict Management
- Negotiation
- Bidding and Tendering
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Basic level
- ERP system(s)
- Google suite of products
We are committed to employing “Africans for Africa” which would give preference to local Tanzanian candidates.
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Jobs Mpya Tanzania at | G4S Security Tanzania Head of Cash Solution
Reviewed by jobs mpya
on
Wednesday, May 03, 2017
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