IT SUPPORT OFFICER

JOB SUMMARY/PURPOSE

The purpose of the role is to provide IT administrative support services.

KEY RESPONSIBILITIES /DUTIES

1. Third party UL account management in respective Service Management Tool

2. Sage Purchase to Pay process administration i.e. raising Purchase Requests through to receipting process

3. Support to Legacy and Heritage application services e.g. Easyway, HMIS, Weighbridge etc

4. Ground support & safety supervision for Third Party working in the server room and network across the plantation

5. Educating users on the different IT support channels for incident and request

6. Incident management follow up and tracking through daily/weekly reports

7. Provide basic IT training on Office 365, One Drive, PowerPoint and advanced Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools

8. Software asset management and remediation removing exposure

9. Mobile device setup – Intune & Unilever Applications

10. Printer stock management and reporting

11. Creation of relevant IT reports to support the functional operations

12. Any other relevant IT administrative task e.g. VIP visit support

KPIs

1. Improved adoption for self-service tools and MS Office

2. User logging of incidents for issues encountered with 80% ticket resolution within SLA

3. Service improvements identified and tracked with clear plan to resolve.

QUALIFICATIONS & EXPERIENCE REQUIRED

1. Minimum education level: Degree in IT related field e.g. Computer Science, Computer Engineering

2. Desirable experience: ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field. Sage X3 ERP knowledge would be an advantage

3. 2-3 years’ experience working with IT systems – good working knowledge of appropriate IT software programs e.g. MS O365 Office suite -Excel, Power BI, Word, PowerPoint etc

4. Excellent written communication and interpersonal skills.

5. Demonstrated ability to think and act quickly in emergencies or under pressure.

6. Strong working ethics -integrity

7. Focused on continuous improvements

8. Highly motivated and maintains a high working standard

9. No Criminal Record

STAKEHOLDERS

Engagement with third party service providers for (e.g. printer, AC, network and EC teams), business users, estate and factory management

·         Interested candidates who meet the above qualifications should send their application & detailed CV to UTTL.HR@unilever.com Note:
·         Kindly indicate Payroll number and current unit/department for Internal Candidates.
·         No Manual Application shall be accepted.

Closing date: 13th October 2022. Only shortlisted candidates shall be contacted

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