IT SUPPORT OFFICER
JOB SUMMARY/PURPOSE
The purpose of the role is to provide IT administrative support services.
KEY RESPONSIBILITIES /DUTIES
1.
Third party UL account management in respective Service Management Tool
2.
Sage Purchase to Pay process
administration i.e. raising Purchase Requests
through to receipting process
3.
Support to Legacy and Heritage
application services e.g. Easyway, HMIS, Weighbridge etc
4.
Ground support &
safety supervision for Third Party
working in the server room and network
across the plantation
5.
Educating users on the different
IT support channels
for incident and request
6.
Incident management follow
up and tracking through daily/weekly reports
7.
Provide
basic IT training
on Office 365, One Drive,
PowerPoint and advanced
Excel, Mobile Apps and useful tips and drive user adoption on office productivity tools
8.
Software asset management and remediation removing exposure
9.
Mobile device setup –
Intune & Unilever
Applications
10. Printer stock management and reporting
11.
Creation of relevant
IT reports to support the functional operations
12. Any other relevant IT administrative task e.g. VIP visit support
KPIs
1.
Improved adoption for self-service tools and MS Office
2.
User logging of
incidents for issues encountered with 80%
ticket resolution within
SLA
3.
Service improvements identified and tracked with clear plan to resolve.
QUALIFICATIONS & EXPERIENCE REQUIRED
1.
Minimum education level:
Degree in IT related
field e.g. Computer Science, Computer Engineering
2.
Desirable experience: ITIL V3 Foundation or higher and Networking certification e.g. CCNA, CCNP, server management, other relevant certifications in IT field.
Sage X3 ERP knowledge would be an advantage
3.
2-3 years’ experience
working with IT systems – good working knowledge of appropriate IT software programs e.g. MS O365 Office suite -Excel,
Power BI, Word, PowerPoint etc
4.
Excellent written communication and interpersonal skills.
5.
Demonstrated ability to think and act
quickly in emergencies or under pressure.
6.
Strong working ethics -integrity
7.
Focused on continuous improvements
8.
Highly motivated and maintains a high working
standard
9.
No
Criminal Record
STAKEHOLDERS
Engagement with third party service
providers for (e.g. printer, AC, network and EC teams),
business users, estate
and factory management
· Interested candidates who meet the above qualifications should send their application & detailed CV to UTTL.HR@unilever.com Note:
· Kindly indicate Payroll number and current unit/department for Internal Candidates.
· No Manual Application shall be accepted.
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