New Jobs In Tanzania Territory Customer support manager at Ubique Personel



 Major Purpose

  • Achieves marketing unit product support and customer/dealer satisfaction goals in a geographic area of
  • responsibility by developing channel partner technical and product support capability, preempting and
  • resolving technical and/or parts issues impacting machine performance and uptime, working with channel
  • partners to manage customer relationships, delivering channel partner/customer training and administering
  • product warranty and other reimbursement policies.


Major Duties
  • Description of the major duties performed in this job.
  • Resolves product and performance issues with channel partners/customers and communicates with
  • factories on appropriate issues and solutions; including Customer Satisfaction Index (CSI)/Customer
  • Relationship Management (CRM) and follow-up.
  • Manages efforts in developing channel partner's product support capabilities (Service ADVISOR, Dealer
  • Technical Assistance Center, Tools, Facilities, Warranty Administration) to improve customer
  • satisfaction.
  • Delivers product training, technical, and/or management training to channel partners, company
  • employees or customers and facilitates channel partner employee development by counseling them on
  • training plans and class enrollment.
  • Provides marketing support to ensure product optimization via customer clinics and assisting with
  • demonstrations and farm shows.
  • Administers Company product warranty/Product Improvement Program (PIP) policies and resolves
  • other reimbursement issues.
  • Depending on division requirements, may develop channel partner's service management/profitability
  • capabilities.
  • Administers product support policies and/or processes.
  • Tracks and reports competitive performance.


Qualifications
  • Competencies, technical skills, formal education and relevant work experience critical for successful
  • individual performance of essential functions.
  • Competencies And Target Level :
  • The leadership level of the job determines competencies in the company Competency Model. Resources
  • can be found in the Talent Central Self Service Portal.
  • Technical Skills & Knowledge :
  • Specialized skills, knowledge and abilities needed to perform the essential functions of the job.
  • Knowledge of dealers and other channels. - Has a good understanding of the principles and can
  • independently use the knowledge.
  • Knowledge of dealer product support capacity and competencies. - Performs more complex functions,
  • understands principles, may teach others.
  • Understanding of Customer Support Process. - Has a good understanding of the principles and can
  • independently use the knowledge.
  • Skill in interpersonal communications, negotiation, and conflict resolution. - Has a good understanding
  • of the principles and can independently use the knowledge.
  • Knowledge of products, customers, markets and competitors. - Has a good understanding of the principles and can independently use the knowledge.


Education
  • Formal education or training required to perform the essential functions of the job. Includes degrees,certifications, licenses and/or registration requirements.
  • Degree in an Education discipline or equivalent experience. - University Degree (4 years or equivalent)
  • Degree in a Business/Management discipline or equivalent experience. - University Degree (4 years or
  • equivalent)
  • Degree in an Engineering/Technology discipline or equivalent experience. - University Degree (4 years
  • or equivalent)
  • Degree in an Agricultural Sciences discipline or equivalent experience. - University Degree (4 years or
  • equivalent)
  • Degree in a Marketing discipline or equivalent experience. - University Degree (4 years or equivalent)
  • Relevant Work Experiences :
  • Type and amount of experience necessary to perform the essential functions of the job. May include specific
  • roles and/or an understanding of a particular function, organization, industry or product line.
  • Customer support experience with customer interaction regarding products, parts, and services. - 1 - 3 years
  • Field experience with regular customer contact, knowledge of dealer/distribution network, limitedgeographic area of responsibility, and broad product knowledge. - Less than 1 year
  • Factory experience with regular interfacing with design, engineering, and manufacturing; worldwide geographic area of responsibility; and focused product-specific knowledge. - 1 - 3 years


Seniority Level

Mid-Senior level

Industry

  • Construction 
  •  
  • Oil & Energy 
  •  
  • Transportation/Trucking/Railroad

Employment Type

Full-time

Job Functions

  • Customer Service 
  •  
  • Information Technology






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New Jobs In Tanzania Territory Customer support manager at Ubique Personel New Jobs In Tanzania Territory Customer support manager at Ubique Personel Reviewed by jobs mpya on Thursday, March 25, 2021 Rating: 5

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