3 Jobs at Mwalimu Commercial Bank PLC (MCB) May 201

Employment Opportunities at Mwalimu Commercial Bank PLC (MCB) May 2018

NAFASI ZA KAZI/AJIRA BENKI YA WALIMU

Position: Teller (Vacancies -3)

Reporting to: Branch Manager

Key Responsibilities :
• Ensure a high level of customer service in discharging the telling duties
• Managing and controlling customer queues.
• Serve customers with courtesy and friendliness. Ensure customer complaints are captured and dealt with or escalated

• Balancing cash and forwarding the till to the strong room.
• To post the TTs from time to time as assigned.
• To generate daily reports regarding conducted transactions, as appropriate.
• Any other duties as assigned by the line manager

Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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Position: Credit Analyst
Reporting to: Manager Credit Administration

Key Responsibilities :
• To make sure all loans approved have credit worthiness and provide the required recommendations
• Assessing, analyzing and interpreting complicated financial information of the customers loan applications.
• Visiting customer where there is a need of confirmation of the information submitted.
• Make sure the Bank credit exposure are within the limit approved.
• Assist credit department in growing quality loan portfolio and reconcile credit files
• Develop and prepare databases and models to support analysis of credit applications.
• Perform any other duties as assigned by the line manager

Qualifications:
• Bachelor degree in business related field
• At least 2 years experience in credit analysis
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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Position: Call Center Officer
Reporting to: Customer Service Manager

Key Responsibilities :
• Respond to all incoming customer calls, internal requests and email correspondences.
• Ensure all complaints are captured on time and resolved within the turnaround time.
• Prepare and update complaint database timely, making sure it is properly written.
• Modify and improve all the processes which creates barriers in serving customers to improve customer satisfaction.
• Ensure acknowledgment, holding and resolution calls, letters and emails are issued timely to customers and customers documents are filed properly.
• Perform any other duties as assigned by the line manager

Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be friendly, honest, firm, smart and hard working
• Ability to communicate to customers and provide support on time Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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Position: Loan Officer
Reporting to: Branch Manager

Key Responsibilities :
• Appraising customer in order to identify if the customer is eligible for loan or not.
• Marketing and promoting credit and other bank products.
• Monitoring loan disbursed and making constant follow-up to ensure timely repayment of loans from clients. Make sure customers are booked in the Government deduction system before forwarding for draw down.
• Reporting and ensure that all services offered to clients follow MCB lending policies and procedures.
• Responsible for keeping clients records for reference.
• Perform any other duties as assigned by the line manager

Qualifications:
• Bachelor degree in a business related course
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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Position: Customer Service Officer
Reporting to: Branch Manager

Key Responsibilities :
• Prospecting and recruiting new customers for the various personal banking products for the branch.
• Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch.
• Managing and controlling the customer queues by monitoring the banking hall
• Ensure customers are well informed of all the products on offer
• Order ATM cards, cheque books, issue account balances and attend to Front Office account queries
• Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall.
• Ensure all entries being processed are fully authorized
• Perform any other duties as assigned by the line manager

Qualifications:
• Bachelor degree
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.
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Position: Operations Manager
Reporting to: Head of Operations and ICT

Key Responsibilities :
• Providing leadership to the Operations team
• Ensure Operations transactions and projects are carried out without fail everyday.
• Ensure accuracy and timely preparations of all reports
• Manage and oversee internal controls and ensure a stringent operational framework in line with Group policy
• Develop strong inter-departmental relationship within the bankTo generate daily reports regarding conducted transactions, as appropriate.
• Any other duties as assigned by his supervisor
• Responsible for the setting up of and monitoring performance of the BOC
• Defining structures to ensure optimum productivity of the resources
• Perform any other duties as assigned by the line manager

Qualifications:
• Bachelor’s degree
• Not less than 3 years experience in Operations
• Ability to quickly grasp and understand banking policies, guidelines (rules), systems
• Must be honest, firm, smart and hard working

Applications Deadline: 20th May 2018

Mode of Application
All applications, CVs and Certificates should be sent through recruitment@mcb.co.tz

Please note:
• Only shortlisted Candidates will be contacted.
• Applicants must indicate the position they are applying for.

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