Nafasi za Kazi Mpya NBC Bank Jobs National Bank Of Commerce Head of Customer Network

*Position: Head of Customer Network*

 

Job Grade: VP Reporting to: Head of Retail Banking

Location: Head Office

Principal Accountability Reporting to Head of Retail Banking, Head of

 

Customer Network has the responsibility of:

• To drive and deliver performance in Sales, customer management'

experience, operations, controls and expense management for the Branch

Network

• To meet and exceed the P&L targets assigned by Retail, Business

Banking, Corporate and Markets

• To device and implement Sales and Service strategy and optimize the

'Customer Network - This includes Brunch Network, ATM Network,

Alternate' Digital Channels including Agency Banking etc.

• To provide business leadership & operational excellence to all

customers including internal customers (staff)

• To develop, enhance and implement an effective' robust controls and

processes across the customer network, direct sales and products for the

bank

• To ensure all local regulations and corporate policies are adhered to

in customer network.

• Development and Implement of Brunch Network Strategy (Physical'

Digital), in line with NBC strategy

 

Main responsibilities:

• Spearhead a holistic customer acquisition, service and customer

portfolio management strategy across the brunch distribution network

comprising of the three major business segments namely Retail, Business

Banking and Corporate Banking to meet local and regional sales goals set

for the branch distribution channel

• Ensuring the brunch distribution is positioned to meet NBC strategic

needs whilst meeting its brunch standards in terms of.

• Physical look and feel

• Quality of staffing

• Quality of customer service

• To implement a strategic approach to ensure that the overull channel

portfolio is aligned to the business objectives of NBC and meets

customer requirements and market demand in a profitable and efficient way.

• Ensure the embedding of appropriate Risk and Centre Policies and

Measures in Retail Brunch Network

 

Technical Skills

• Business relationships at a senior level

• People management

• Communication and presentation

• Commercial awareness

• Business Management

• Management of performance

• Resource e Management

• Cultural and change management

• Team working - building and developing high performance

• Planning

 

Experience in fund transfer pricing

• In-depth understanding of technical support systems

• Maintain up to date knowledge of competitor and local market activity

• Graduate with at least 10 years PQE in a demanding sales and service

environment

• Extensive experience of managing large teams

• Proven knowledge of the African/NBC market

 

*Position: Head of Balance Sheet Management*

Job Grade: VP Reporting to: Head of Treasury & Markets

Location: Head Office

Principal Accountability: Responsible for the in-country Balance Sheet

Management (BSM, liquidity & Funding and Capital)

 

Main Responsibilities:

• Ensure adherence to Funding, Liquidity and Capital Management policies

and in-country regulatory and internal capital requirements.

• Forecast regulatory and economic capital demand & supply across

business units.

• Determine capital buffers and perform Cost of Equity calculations in

line with enti1¥ approved principles and methodology.

• Responsible for development and delivery of ICMPs.

• Responsible for development of Recovery and Resolution planning

• Responsible for the in-country AlM process within the guidelines set

by entity.

• Achieve an appropriate risk profile within Group standards and risk

tolerances by centralizing, netting and hedging all manageable risk via

the Treasury Execution Services (TES) desk

• Measurement, analysis and interpretation of interest rate risk in the

banking book

• Ensure appropriate funding profiles are achieved and determine capital

markets issuance need.

• Responsible for robust funding plans which are tracked diligently with

a challenge and review process against business plans including setting

appropriate funding profiles.

• Responsible for the bonk's Contingent Funding plans, Liquidity Risk

Appetite setting and liquidity stress testing.

• Implement the Bank's FTP policies and oversee execution

Education and Experience Required

• Bachelor's degree

 

Knowledge Skills:

• Thorough understanding of banking across segments, with ability to

lead strategy on future initiatives.

• Measurement, analysis and interpretation of risks, especially interest

rate, capital and liquidity risk

• Capital management experience

• 5 to 10 years' experience in financial markets with emphasis on

Treasury related experience

• Post-graduate qualification

• Interpersonal skills, proficient communication and able to influence

decisions

• Experience in managing teams and stakeholder management

• Extensive experience in Treasury and Balance Sheet Management with a

track record of leadership and development of the function across

businesses.

 

Competencies:

• A detailed knowledge of the Treasury Governance and oversight process

• A detailed knowledge of interest rate risk management including

structural and behavioral analysis

• A detailed knowledge of liquidity and funding risk management

• Knowledge of capital risk management

• Knowledge of financial markets and economic fundamentals

• Knowledge of treasury, retail, corporate and capital markets products

 

Remuneration:

Attractive salary

Applicants are invited to submit their CV's, copies of certificates, 2 referees and their contacts to

 

Human Resourcing

Human Resource Department

National Bank of Commerce (NBC)

HRResourcing@nbctz.com 

 

If you are not contacted by NBC within thirty (30) days after the dosing

date, you should consider your application as unsuccessful.

Please send aII applications before 30th November 2017

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