Quality Assurance Supervisor at Tigo Tanzania Jobs

Quality Assurance Supervisor (Grade 9)

JOB PURPOSE
You are overall responsible to ensure that business is achieving 100% KYC compliance as per the regulatory requirements and internal policies and procedures.

Core Responsibilities
Lead Quality Assurance Team for the KYC compliance and ensure adherence at 100% compliance for the registration processes and procedures at all times
Conduct end-to-end reviews of KYC information submitted by registration team for accuracy, completeness and validity.
Develop methodology for the testing of registered customers on sample basis
Lead the management of third parties Service Level Agreements (SLAs) and Key performance indicators (KPIs) with regard to the registration process
Prepare daily KYC quality assurance reports based on the daily activations and the performed tests
Pro-actively review policy and procedures to enhance the KYC process, in consideration of both regulatory and internal controls requirements
Engage relevant units including third parties providing registration services regarding findings and work closely to discuss core issues and remediation.
Liaise with key stakeholders, such as technical, customer operations to ensure issues are escalated in a timely and efficient manner
Follow-up on the rejected registration and ensure compliance is adhered to by the registering agents

Qualifications and Experience
Bachelor Degree (or equivalent) in law, Economics, Business Administration, or related field.
5 years’ experience in similar or related roles.
Experience in the provision of External Audit, Risk Management in the Audit or banking sector of about 5 years will be an added advantage.
Ability to produce accurate and timely information in a high dynamic work environment.
Good report writing skills.
Ability to communicate, influence, and be a team player.
Capacity to synthesize broad ideas into simple concepts to articulate proper communication
to multiple audiences
Strong interpersonal and ability to work effectively with a wide range of teams and people
Ability to manage and priorities workloads in line with the registr

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